Retail Store Assistant Manager II

Goodwill of Lorain County; Elberta Beach (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of Lorain County seeks a Retail Store Assistant Manager II to support the Retail Store Manager in daily operations at 4743 Liberty Ave, driving sales, overseeing staff, and ensuring excellent customer service.

The role emphasizes training and supervising employees, managing cash handling, loss prevention, inventory and safety, and stepping in as manager in their absence to maintain a positive store culture and financial viability.

Qualifications

• Excellent written, verbal and interpersonal communication skills; time management skills are required.
• Demonstrate ability to lead staff; to work with a diverse public.
• Knowledge of retail operations, sales, community and customer relations.
• Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.
• Ability to lift up to 50 lbs consistently.
• Valid Driver’s license with good driving record and proof of current auto insurance required every six months.
• Ability to travel to any of the 7 Retail stores within GWLCO territory and cover any shift as needed.

Responsibilities

• Assist in the daily planning, prioritizing and supervising of employees; refer staff issues or concerns to the appropriate individual to be addressed in a timely and productive manner.
• Train, direct and monitor store activities and operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met; develop and execute actions plans to correct shortfalls if unavoidable.
• Ensure that staff members adhere to production guidelines in stocking, cleaning, maintaining sales floor, rotation, intake/sorting, salvage and quality of goods processed.
• Assist customers and donors in a timely and courteous manner while giving quality customer service and keeping good customer relations.
• Ensure that sales transactions are rung up and reported accurately, that all moneys are collected, counted, and deposited securely.
• Maintain records of store operations; complete all reports and information requested by management in a timely fashion, with a high degree of accuracy.

Skills

Customer service

Team leadership

Retail operations

POS systems

Word/Excel

Social media

Communication

Physical stamina

Driver's license

Travel readiness

Education

High School Diploma or GED

Associate's degree preferred

Experience may substitute degree

Tools

Cash registers

POS systems

Word/Excel

Email

Social media

Job description

Position:Retail Store Assistant Manager II

Location: 4743 Liberty Ave

Job Id:849

# of Openings:1

Position Summary:

The Assistant Retail Store Manager II is responsible for assisting the Retail Store Manager in the successful operation of the Goodwill store by offering quality retail merchandise, overseeing production operations, driving round-up program and providing customer service in a professional, positive and courteous manner, and maintaining financial viability. Employee will work closely with the Retail Store Manager and Retail Operations Manager to build and train an efficient, qualified staff and maintain a positive culture within the store environment. Employee will assume Retail Store Manager’s responsibilities in their absence.

Essential Functions:

• Assist in the daily planning, prioritizing and supervising of employees; refer staff issues or concerns to the appropriate individual to be addressed in a timely and productive manner.
• Train, direct and monitor store activities and operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met; develop and execute actions plans to correct shortfalls if unavoidable.
• Ensure that staff members adhere to production guidelines in stocking, cleaning, maintaining sales floor, rotation, intake/sorting, salvage and quality of goods processed. Also, donated and used goods are processed appropriately from the time received through stocking on the sales floor.
• Assist customers and donors in a timely and courteous manner while giving quality customer service and keeping good customer relations.
• Ensure that sales transactions are rung up and reported accurately, that all moneys are collected, counted, and deposited securely.
• Maintain records of store operations; complete all reports and information requested by management in a timely fashion, with a high degree of accuracy.
• Secure facility, donations, and store merchandising by implementing loss prevention and store security measures.
• Ensure that the store and surrounding premises are kept clean and free of safety hazards.
• Uphold safe work practices in support of a safety culture through awareness and observation; participate in training and provide training and education to employees of safety requirements; reports any potential hazards or accidents.
• Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state and federal agency requirements.
• Secure facility, donations, and store merchandise by implementing loss prevention and store security measures.
• Pursue professional career development through continuing education and training opportunities.
• Promote positive teamwork among co-workers
• Adhere to all company personnel policies and procedures; assist all store personnel in understanding and following policies and procedures.
• Act as Retail Store Manager or Assistant Manager in employee’s absence at any location including managing the store budget and expenses.
• Perform administrative tasks including safety, report submission, ordering of supplies, check-in and close-out procedures, and cash management in Retail Store Manager’s absence.
• Perform other duties as assigned, including being on call to cover any other location as needed.

Qualifications and Required Skills:

• Excellent written, verbal and interpersonal communication skills; time management skills are required.
• Demonstrate ability to lead staff; to work with a diverse public.
• Knowledge of retail operations, sales, community and customer relations.
• Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.
• Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.
• Valid Driver’s license with good driving record and proof of current auto insurance required every six months.
• Ability to travel to any of the 7 Retail stores within GWLCO territory and cover any shift as needed.

Education and Experience:

• 3 years retail management experience required.
• High School Diploma or GED
• Associate’s degree in Business, Retail, Merchandising, Marketing or a related field preferred.
• Significant experience in the field may be considered in lieu of a degree