Retail Assistant Manager — Elevate Service & Sales

Ace Hardware; Saluda (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ace Hardware is seeking an Assistant Manager at Horn's Ace Hardware. You will lead associates, manage sales, expenses, and team development to uphold exceptional customer service. This role requires delegating tasks, training staff, and maintaining store standards to ensure a high level of service.

The position emphasizes inventory control, adherence to policy, and leadership in a fast-paced hardware store environment within the local community.

Qualifications

• 2 years’ retail sales and management experience.
• Strong background in customer service and leadership.
• Hardware background helpful but will train the right candidate.
• Excellent interpersonal, communication and follow through skills.

Responsibilities

• Demonstrate helpful customer service by greeting and assisting customers on the sales floor.
• Managing and maintaining inventory and operating procedures.
• Promoting sales.
• Ensuring all customers are receiving high levels of customer service consistent with the Ace helpful brand.
• Training and monitoring employee progress based on company standards and policy.
• Open and close the store.
• Work every other weekend.
• Oversee tasks assigned to store team members.
• Supervise in-store personnel to ensure optimum performance and amazing customer service.
• Maintain a safe working condition of store equipment and fixtures.
• Attend and assist with mandatory store meetings.

Skills

Retail management

Customer service leadership

Team leadership

Job description

Ace Hardware is seeking an Assistant Manager at Horn's Ace Hardware. You will lead associates, manage sales, expenses, and team development to uphold exceptional customer service. This role requires delegating tasks, training staff, and maintaining store standards to ensure a high level of service.

The position emphasizes inventory control, adherence to policy, and leadership in a fast-paced hardware store environment within the local community.