Retail Store Assistant Manager

Lindt; Leesburg (VA); On-site; USD 30,000 - 32,000; Full time

Job summary

Lindt & Sprüngli is seeking an Assistant Store Manager in Leesburg, VA. You will assist the Store Manager to reach sales targets, supervise staff, manage inventory, and ensure exceptional customer service, while upholding brand standards.

You will train and develop staff, participate in recruiting for open roles, and handle cash and POS procedures in a premium specialty environment. This role requires flexibility to work evenings and weekends.

Qualifications

• Proven sales background.
• Demonstrated selling skills; outreach programs a plus.
• Proven supervisory experience in a premium retail environment.
• Basic math and/or accounting skills.

Responsibilities

• Assist Store Manager in meeting sales budgets and store goals.
• Model Lindt standards and core competencies in daily operations.
• Supervise staff and ensure excellent customer service.
• Manage inventory levels to align with demand and reduce stockouts.
• Assist with recruiting, training, and staff development.
• Oversee cash handling, POS procedures, and payroll/labor management.

Skills

Sales experience

Retail

Customer service

Education

High School Diploma

Tools

POS system

Job description

Who We Are At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store's sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.

Essential Job Functions & Responsibilities

• Sales In partnership with the Store Manager, ensure store meets or exceeds weekly, monthly, annual sales budgets and consistently contributes to the company's overall achievement.
• Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc).
• Demonstrate a comprehensive understanding of the stores sales mission and the ability to communicate it effectively in actionable terms to the store staff.
• Is able to quantifiably articulate overall store metrics and performance.
• Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI's and external sales opportunities.
• Identify and capture external sales opportunities to include, but not limited to, business-to-business contacts, external networking events and marketing opportunities.
• Proactively manage inventory levels in accordance with store's individual trends to insure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks and dated product.
• Staff Development Support Store Manager with hiring, managing and developing store personnel according to Lindt & Sprüngli guidelines and standards in order to ensure a knowledgeable, friendly, well-trained staff.
• Assist with recruiting qualified individuals for open positions.
• Proactively and effectively network to provide viable candidates for the store and district.
• Help to train staff to company standards, ensuring daily operations and sales are achieved.
• Assist with training and developing staff sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to Store Manager and Retail District Manager in an effective and timely manner.
• Operational Controls In partnership with the Store Manager, ensure store meets or exceeds company standards for operational controls.
• Inventory Control/Shrink.
• Cash Management (POS, paperwork, logs, Policies & Procedures).
• Responsible for audit compliance (DM Store Visits, Loss Prevention and Food Safety).
• Payroll/Labor Management.
• Compliance with specific store scheduling templates that are designed to meet the needs of the business.
• Expense Control (sampling, damages, supplies, etc).
• Follow company directives in a timely and accurate manner.
• Comply with all quality assurance Policies & Procedures.

Qualifications & Requirements

• Proven sales background
• Demonstrated selling skills; working knowledge of outreach and corporate selling programs a plus.
• Proven success in supervisory role, preferably in a specialty retail environment
• Basic math and/or accounting skills
• 1+ Years of prior Retail Management experience -- preferably in a premium specialty environment
• Prior experience with computerized POS system
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms
• High School Diploma or equivalent required.
• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards

Compensation: $22.00-$22.50 Per Hour

Applicants for this position must be currently authorized to work in the United States on a full-time basis.

The company will not sponsor applicants for this position for work visas.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

Chcete posunout svou kariéru v inspirativním a mezinárodním prostředí? Staňte se součástí světa Lindt &Sprüngli. Společně naplňujeme naše ambiciózní cíle – s jasným smyslem, silnými hodnotami a jedinečnou kulturou založenou na spolupráci a vzájemné důvěře. Stavíme na bohaté tradici, zároveň se však neustále vyvíjíme, abychom udávali směr a nastavovali nové standardy. V našich rozmanitých lokálních týmech přemýšlíme globálně a jednáme lokálně. Podporujeme naše kolegy v jejich růstu, dáváme jim prostor převzít odpovědnost a společně utvářet udržitelnou budoucnost. Jsme zodpovědným zaměstnavatelem první volby, který nabízí výjimečnou zaměstnaneckou zkušenost. Společně budujeme důvěru, podporujeme inovace a rosteme – jako jednotlivci i jako společnost. Lindt &Sprüngli okouzluje svět čokoládou již více než 180 let. Lindt & Sprüngli je tradiční švýcarská společnost s kořeny v Curychu a globální lídr v segmentu prémiové čokolády. Prémiovou čokoládu aktuálně vyrábíme ve 12 továrnách v Evropě a USA. Naše produkty jsou prodávány prostřednictvím 41 dceřiných společností a poboček, přibližně v620 vlastních prodejnách, a také prostřednictvím sítě zhruba 100 distributorů po celém světě. Jako skupina Lindt &Sprüngli zaměstnáváme přibližně 15500 zaměstnanců a v roce 2025 jsme dosáhli tržeb ve výši 5,92 miliardy CHF. Náš závazek přispívat k udržitelnější budoucnosti je klíčovým prvkem, který určuje naše aktivity i ambice. Od roku 2008 je program Lindt & Sprüngli Farming Program naším standardem odpovědného získávání kakaa.