Retail Store Chocolate Advisor

Lindt; Michigan; Hybrid; USD 21,000 - 22,000; Full time

Job summary

Lindt USA is hiring a Chocolate Advisor to join our in-store team across the U.S. You will deliver exceptional customer service, share product knowledge, and contribute to achieving weekly and monthly sales targets.

The role requires physical ability to lift and store goods, flexibility to work nights, weekends, and holidays, and a passion for premium chocolate. Join a global brand that values excellence, innovation, and teamwork as you create memorable Lindt experiences for customers in our

Qualifications

• Experience in a retail environment with customer service focus.
• Ability to meet or exceed sales goals and KPIs.
• Basic math and cash handling skills.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Provide outstanding customer service and product knowledge.
• Assist customers with purchases and drive sales through upselling and product recommendations.
• Maintain store presentation, shelves, and pricing; assist with stock and merchandising.
• Support operational procedures including POS transactions and cash handling.

Skills

Customer service

Sales

POS operations

Upselling

Education

High School Diploma

Job description

Who We Are At Lindt, we are a global fast‑growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in‑store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self‑starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

• Sales Consistently contribute to the store’s ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills. Demonstrated understanding and commitment to the store’s sales mission on a daily, weekly, monthly basis. Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators. Model Lindt standards through everyday activities such as Dress code, up‑selling and sales focus. Demonstrate personal commitment to achieving store’s targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity. Monitor and escalat customer or product issues to management in a timely and professional manner.
• Operational Controls As part of the store’s team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.
• Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures) Take initiative to re‑stock shelves as needed, monitoring date codes and pricing Perform store maintenance & cleaning as directed.
• Maintain store cleanliness Comply with all Quality Assurance policies & procedures.

Qualifications & Requirements

• Skills & Knowledge: Ability to interact positively with customers Basic math and/or accounting skills Ability to take direction and execute work effectively.
• Experience: Prior retail experience, preferably in a specialty retail environment. Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds. Ability to climb, balance, stoop, kneel, crouch and reach with arms.
• Education: High School Graduate or equivalent.
• Other Requirements: Must be available to work nights, weekends (Saturday and Sundays) and Holidays.

Total Rewards

Compensation: $15.00 - $15.50

Applicants for this position must be currently authorized to work in the United States on a full‑time basis. The company will not sponsor applicants for this position for work visas. Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job‑related skills, knowledge, and experience as well as market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

Culture & Values (Czech)

Chcete posunout svou kariéru v inspirativním a mezinárodním prostředí? Staňte se součástí světa Lindt &Sprüngli. Společně naplňujeme naše ambiciózní cíle – s jasným smyslem, silnými hodnotami a jedinečnou kulturou založenou na spolupráci a vzájemné důvěře. Stavíme na bohaté tradici, zároveň se však neustále vyvíjíme, abychom udávali směr a nastavovali nové standardy. V našich rozmanitých lokálních týmech přemýšlíme globálně a jednáme lokálně. Podporujeme naše kolegy v jejich růstu, dáváme jim prostor převzít odpovědnost a společně utvářet udržitelnou budoucnost. Jsme zodpovědným zaměstnavatelem první volby, který nabízí výjimečnou zaměstnaneckou zkušenost. Společně budujeme důvěru, podporujeme inovace a rosteme – jako jednotlivci i jako společnost. Lindt &Sprüngli okouzluje svět čokoládou již více než 180 let. Lindt & Sprüngli je tradiční švýcarská společnost s kořeny v Curychu a globální lídr v segmentu prémiové čokolády. Prémiovou čokoládu aktuálně vyrábíme ve 12 továrnách v Evropě a USA. Naše produkty jsou prodávány prostřednictvím 41 dceřiných společností a poboček, přibližně v620 vlastních prodejnách, a také prostřednictvím sítě zhruba 100 distributorů po celém světě. Jako skupina Lindt &Sprüngli zaměstnáváme přibližně 15500 zaměstnanců a v roce 2025 jsme dosáhli tržeb ve výši 5,92 miliardy CHF. Náš závazek přispívat k udržitelnější budoucnosti je klíčovým prvkem, který určuje naše aktivity i ambice. Od roku 2008 je program Lindt & Sprüngli Farming Program naším standardem odpovědného získávání kakaa.