Retail Store Shift Supervisor

Lindt; Michigan; On-site; USD 23,000 - 24,000; Full time

Job summary

Lindt USA is seeking a Shift Supervisor to lead daily store operations, deliver premium customer experiences, and drive sales in our Michigan locations. You will supervise a small team, ensure visual standards, and uphold Lindt standards across 4 Moments of Influence.

The role requires strong communication, willingness to lead by example, and the ability to work nights, weekends, and holidays. This full-time position offers a competitive hourly wage and opportunities for growth within Lindt &

Qualifications

• Proven sales background.
• Ability to lead and delegate to others.
• Basic math or accounting skills.

Responsibilities

• Meet or exceed sales targets as part of the store's plan.
• Supervise staff and ensure Lindt standards and 4 Moments of Influence.
• Monitor stock levels and assist with inventory accuracy and merchandising.
• Train and develop sales staff to provide excellent customer service and product knowledge.

Skills

Sales experience

Leadership

Math skills

Education

High school diploma or equivalent

Job description

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

Sales Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sale's plan. Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms. Assists with development of each team member's individual commitment to the achievement of store's sales results. Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved. Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive). Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.

Staff Development Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff. Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved. Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer. Escalate issues to Store Management in a professional and timely manner.

Operational Controls Ensure store meets or exceeds company standards for operational controls and compliance. Inventory Control/Shrink Cash Management (POS, Paperwork, logs, policies & procedures) Comply with all Quality Assurance policies & procedures Maintain store cleanliness.

Qualifications & Requirements

Skills & Knowledge: Proven sales background Ability to take direction and effectively delegate and execute through others Basic math and/or accounting skills

Experience: Prior retail experience, preferably in a specialty retail environment Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education: High School Graduate or equivalent

Other Requirements: Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Applicants for this position must be currently authorized to work in the United States on a full‑time basis. The company will not sponsor applicants for this position for work visas. Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job‑related skills, knowledge, and experience as well as market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package. Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

Total Rewards

Compensation: $16.50 - $17.50

Chcete posunout svou kariéru v inspirativním a mezinárodním prostředí? Staňte se součástí světa Lindt &Sprüngli. Společně naplňujeme naše ambiciózní cíle – s jasným smyslem, silnými hodnotami a jedinečnou kulturou založenou na spolupráci a vzájemné důvěře. Stavíme na bohaté tradici, zároveň se však neustále vyvíjíme, abychom udávali směr a nastavovali nové standardy. V našich rozmanitých lokálních týmech přemýšlíme globálně a jednáme lokálně. Podporujeme naše kolegy v jejich růstu, dáváme jim prostor převzít odpovědnost a společně utvářet udržitelnou budoucnost. Jsme zodpovědným zaměstnavatelem první volby, který nabízí výjimečnou zaměstnaneckou zkušenost. Společně budujeme důvěru, podporujeme inovace a rosteme – jako jednotlivci i jako společnost. Lindt &Sprüngli okouzluje svět čokoládou již více než 180 let. Lindt & Sprüngli je tradiční švýcarská společnost s kořeny v Curychu a globální lídr v segmentu prémiové čokolády. Prémiovou čokoládu aktuálně vyrábíme ve 12 továrnách v Evropě a USA. Naše produkty jsou prodávány prostřednictvím 41 dceřiných společností a poboček, přibližně v620 vlastních prodejnách, a také prostřednictvím sítě zhruba 100 distributorů po celém světě. Jako skupina Lindt &Sprüngli zaměstnáváme přibližně 15500 zaměstnanců a v roce 2025 jsme dosáhli tržeb ve výši 5,92 miliardy CHF. Náš závazek přispívat k udržitelnější budoucnosti je klíčovým prvkem, který určuje naše aktivity i ambice. Od roku 2008 je program Lindt & Sprüngli Farming Program naším standardem odpovědného získávání kakaa.