Restaurant & Retail Associate - GCE

Lindt; San Francisco, Northern (CA, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Holiday pay

Free sundae or shake on every shift

Employee discount 50%

Quarterly bonus potential

Job summary

Ghirardelli is hiring immediately for entry-level roles in our San Francisco area store. Starting pay is $19.61/hr plus tips, with holiday pay and a 50% employee discount on all products. Shifts may run during typical store hours (9:00am–10:00pm) with prep/cleanup time.

Be part of a team focused on exceptional guest experiences and brand leadership in premium chocolate. As a Chocolateer/Topper, you will handle cash, stock, and product preparation while maintaining cleanliness, accuracy, and

Qualifications

• Must be high energy, reliable and able to work all shifts including nights and weekends.

Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes
• Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties

Skills

Guest service

Cash handling

Communication

Time management

Education

18+ years old

High school diploma preferred

Job description

WHO WE ARE At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.

Job Summary

Immediate openings, ability to start in days!! Starting Pay - $19.61/hr + Tips! Holiday Pay – 1.5x pay for worked holidays! Free Sundae or shake on every Shift!! Employee Discount – 50% off everything! Quarterly Bonus opportunity!! Store Hours – Monday - Sunday 9:00am - 10:00pm Shifts could be up to 2 hours before/after store hours for prep/cleaning. Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company. Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience.

Responsibilities

• Provide exceptional Guest service
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap as needed items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction
• Maintain all Candy Making equipment and supplies in good working order, and know all recipes
• Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties

Requirements

Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.

Previous retail experience is desirable for this position.

To maintain the brand image and equity of the business by representing the company image correctly.

Specific Knowledge and Skills

• Basic math computation skills
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
• Ability to operate a dishwashing machine

Education and Work Experience

• Must be 18 years old
• High school diploma preferred
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• For San Francisco based employees: In compliance with San Francisco ordinance, employees who operate within indoor dining settings must be fully vaccinated for COVID-19 as defined by the order of the health officer (C19-07y-Safer Return Together).
• We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.

Additional Company Information

Chcete posunout svou kariéru v inspirativním a mezinárodním prostředí? Staňte se součástí světa Lindt &Sprüngli. Společně naplňujeme naše ambiciózní cíle – s jasným smyslem, silnými hodnotami a jedinečnou kulturou založenou na spolupráci a vzájemné důvěře. Stavíme na bohaté tradici, zároveň se však neustále vyvíjíme, abychom udávali směr a nastavovali nové standardy. V našich rozmanitých lokálních týmech přemýšlíme globálně a jednáme lokálně. Podporujeme naše kolegy v jejich růstu, dáváme jim prostor převzít odpovědnost a společně utvářet udržitelnou budoucnost. Jsme zodpovědným zaměstnavatelem první volby, který nabízí výjimečnou zaměstnaneckou zkušenost. Společně budujeme důvěru, podporujeme inovace a rosteme – jako jednotlivci i jako společnost.

Lindt &Sprüngli okouzluje svět čokoládou již více než 180 let. Lindt &Sprüngli je tradiční švýcarská společnost s kořeny v Curychu a globální lídr v segmentu prémiové čokolády. Prémiovou čokoládu aktuálně vyrábíme ve 12 továrnách v Evropě a USA. Naše produkty jsou prodávány prostřednictvím 41 dceřiných společností a poboček, přibližně v620 vlastních prodejnách, a také prostřednictvím sítě zhruba 100 distributorů po celém světě. Jako skupina Lindt &Sprüngli zaměstnáváme přibližně 15500 zaměstnanců a v roce 2025 jsme dosáhli tržeb ve výši 5,92 miliardy CHF. Náš závazek přispívat k udržitelnější budoucnosti je klíčovým prvkem, který určuje naše aktivity i ambice. Od roku 2008 je program Lindt & Sprüngli Farming Program naším standardem odpovědného získávání kakaa.