Retail Store and Outlet Manager-New Store

Bob's Discount Furniture; Jacksonville, Orange Park (FL, FL); Sur place; USD 70 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) with company match

Paid time off including birthday and周年

Employee discounts

Résumé du poste

Bob's Discount Furniture in Jacksonville, FL is seeking a Retail Store & Outlet Manager to lead the combined showroom and outlet operations with a focus on guest experience, sales growth, and team development. You will oversee store, outlet, and warehouse activities, maintain inventory integrity, coach leaders, and ensure safety, profitability, and adherence to Bob’s Core Values.

Flexibility for evenings and weekends is required.

Qualifications

• Proven success leading high-performing retail teams.
• Strong financial and operational acumen.
• Ability to manage complex operations under pressure.
• Excellent communication, coaching, and conflict resolution skills.

Responsabilités

• Drive store and outlet sales performance, achieving or exceeding budgeted targets.
• Ensure a world-class guest experience across showroom, outlet, and warehouse.
• Lead by example to reinforce company culture and selling standards.
• Coach leaders to deliver actionable guidance and results.

Connaissances

Retail leadership

Financial acumen

Operations management

Communication & coaching

Description du poste

Retail Store & Outlet Manager

Job Title Retail Store & Outlet Manager Job Overview The Retail Store & Outlet Manager is a leader within Bob’s Discount Furniture (BDF) responsible for driving sales, operational excellence, and culture across both the traditional retail showroom and the outlet environment. This role blends full-store leadership with outlet sales and warehouse operations, ensuring a world-class guest experience while upholding The Bob’s Way and Bob’s Core Values. This leader sets the tone for performance, safety, accountability, and engagement while developing high-performing teams that consistently exceed sales, operational, and customer satisfaction goals. This is a full-time, in-store leadership role requiring a flexible retail schedule, including nights, weekends, holidays, and on-call availability as business needs require.

Core Purpose of the Role

To lead, inspire, and develop store and outlet teams by driving profitable sales growth, ensuring seamless front-end and back-end operations, maintaining inventory integrity, and fostering a culture rooted in Bob’s Core Values.

Primary Responsibilities

• Drive store and outlet sales performance, achieving or exceeding budgeted sales, margin, and KPI targets.
• Ensure a consistent, world-class guest experience across the showroom, outlet floor, and warehouse operations.
• Lead by example to reinforce company culture, selling behaviors, and customer engagement standards.
• Assess coaching effectiveness to ensure leaders within the store and outlet are delivering clear, actionable guidance that drives associate performance and results.
• Maintain a strong community presence as a brand ambassador for Bob’s Discount Furniture.
• Oversee all aspects of store, outlet, and warehouse operations to ensure safety, cleanliness, organization, and efficiency.
• Maintain accurate inventory practices including cycle counts, take-with tracking, tagging, staging, and inventory reconciliation.
• Ensure all processes of inventory management are executed in accordance with company policies and procedures.
• Ensure visual standards and outlet merchandising are maintained to optimize sales and guest experience.
• Enforce all safety, security, cash handling, and opening/closing procedures.

Leadership & People Management

• Lead, coach, and develop Store Leadership, Outlet Experience Specialists (OXS), Product Support Associates (PSA), and all store associates.
• Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
• Identify high‑potential talent and partner with Human Resources on development, succession planning, and performance management.
• Execute employee relations and disciplinary actions in partnership with Human Resources, Operations, and Loss Prevention.
• Lead new associate onboarding and orientation in alignment with company standards.

Planning, Scheduling & Systems

• Create and manage effective schedules for store, outlet, and warehouse teams, ensuring alignment with business trends and labor goals.
• Demonstrate proficiency in operational systems and reporting tools used to drive store performance.
• Analyze performance data and develop strategic action plans to improve sales, labor, inventory, and customer metrics.

Flexibility & Cross‑Store Support

• Maintain availability during peak business times, including nights and weekends.
• Respond to store alarms and emergencies outside of operating hours when required.
• Provide support to neighboring stores or outlets as business needs dictate.

Competency‑Based Role Clarity Behavioral Competencies

• Sound Judgment: Assesses situations and makes thoughtful, timely decisions.
• Problem Solving: Analyzes complex challenges and implements SMART solutions.
• Effective Communication: Delivers clear, concise, and transparent messaging.
• Conflict Management: Resolves team and customer issues professionally and constructively.
• Motivating Others: Inspires performance through leadership presence and example.

Technical & Functional Competencies

• Financial Acumen: Understands budgets, labor, and profitability drivers.
• Sales‑Driven Mindset: Designs and executes strategies to exceed sales goals.
• Customer Satisfaction: Ensures exceptional execution across all guest touchpoints.
• System Proficiency: Navigates and leverages all store and outlet systems.
• Process Improvement: Streamlines operations to improve efficiency and results.
• Strategic Planning: Plans daily, weekly, and monthly priorities effectively.

Leadership Competencies

• People Leadership: Builds trust, accountability, and collaboration.
• Talent Development: Coaches, evaluates, and develops future leaders.
• Accountability: Sets clear expectations and addresses underperformance.
• Delegation: Empowers team members with ownership and responsibility.
• Execution & Results: Drives outcomes through focus, urgency, and follow‑through.

Pay Range

$70K - $85K base salary + Incentive Bonuses (Total expected comp between $85K - $120K – bonuses guaranteed during training.)

Qualifications Required

• Proven success leading high‑performing retail teams
• Strong financial and operational acumen
• Ability to manage complex operations under pressure
• Excellent communication, coaching, and conflict resolution skills

Preferred Qualifications

• 5–10 years of retail sales experience (commission‑based preferred)
• 5+ years of retail store and/or outlet management experience
• Demonstrated success exceeding financial and operational goals
• Experience partnering with HR and Loss Prevention on employee relations

Physical & Work Environment Requirements

Standing or walking: 93% Desk or phone work: 5% Lifting, shifting, or arranging product (up to 50 lbs.): 2%

Equal Employment Opportunity

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

Accessibility Contact

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Benefits

• We offer medical, dental, and vision coverage, a 401(k) with company match, paid time off (including your birthday and anniversary!), and employee discounts.
• Additional benefits support your emotional, financial, and family well-being.
• *Benefits eligibility may vary by role and employment status
• Through training, opportunities to advance, tuition assistance, and scholarship programs, you can build skills and take your next career step.
• *Program eligibility may vary by role and employment status

Company Culture

We help people turn houses into homes with quality furniture at everyday low prices. Join a GROWING national team where honesty, integrity, and fun shape how we work. We care about our customers, our communities, and each other. Bring your ideas, be yourself, and help us deliver great experiences in a fun, fast‑paced environment. Help customers find furniture they love - and build a career you love! Explore opportunities in sales, store management, and product support. Our sales roles offer uncapped commission opportunities. Help get furniture from our distribution centers to our customers’ homes. Explore warehouse, equipment operator, CDL‑A Driver, and leadership opportunities with teams that value safety, teamwork, and FUN! We offer medical, dental, and vision coverage, a 401(k) with company match, paid time off (including your birthday and anniversary!), and employee discounts. Additional benefits support your emotional, financial, and family well-being. *Benefits eligibility may vary by role and employment status We believe in helping our people grow. Through training, opportunities to advance, tuition assistance, and scholarship programs, you can build skills and take your next career step. *Program eligibility may vary by role and employment status New stores and an expanding distribution network create more opportunities to join our team and grow with us. Explore openings across the country and find your next chapter at Bob’s! Our corporate and customer care teams help every part of Bob’s succeed. Explore opportunities supporting our customers and business - from customer service to technology, finance, marketing, and more!