Retail Outlet Sales and Operations Manager-New Store

Bob's Discount Furniture; Richmond (VA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts

Job summary

Bob’s Discount Furniture seeks a Retail Outlet Sales and Operations Manager to lead and optimize sales, operations, and the customer experience in outlet locations. This hands‑on leader ensures merchandise is received, staged, and sold efficiently while maintaining a safe showroom and warehouse.

The role blends sales strategy with back‑end operations and requires flexible availability including evenings, weekends, and holidays.

Qualifications

• Experience in inventory, receiving, and merchandising
• Strong leadership and decision‑making abilities
• Excellent communication and organization skills

Responsibilities

• Lead and inspire a team to optimize sales, operations, and customer experience
• Ensure merchandise is received, staged, and sold efficiently
• Maintain a safe, organized showroom and warehouse
• Oversee scheduling, coaching, and development of staff

Skills

Retail leadership

Team management

Inventory control

Logistics

Safety compliance

Merchandising

Customer experience

Performance feedback

Education

Bachelor's degree or equivalent work experience

Job description

Job Title: Retail Outlet Sales and Operations Manager

Job Overview As a Retail Outlet Sales and Operations Manager at Bob’s Discount Furniture, you’ll lead and inspire a team dedicated to optimizing sales, operations, and customer experience within our outlet locations. You’ll play a critical role in ensuring merchandise is received, staged, and sold efficiently, while maintaining a safe, organized, and customer‑friendly showroom and warehouse. This hands‑on leadership role blends sales strategy with back‑end operational excellence to drive success across multiple departments. This is a full‑time, in‑store leadership position requiring flexible availability including evenings, weekends, and holidays.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a blend of operational expertise, sales acumen, team development, and strategic thinking. If you thrive on leading teams, solving problems, and delivering results while creating a fun and organized retail environment, this is the opportunity for you.

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

• Core Competencies & Expertise
• Retail sales and back‑end operations leadership
• Team management, coaching, and scheduling
• Inventory control and cycle counting
• Logistics coordination and merchandise flow
• Safety compliance and warehouse standards
• Showroom merchandising and outlet presentation
• Customer experience and satisfaction
• Performance feedback and employee development
• Critical thinking and process improvement

Preferred Competencies & Skills

• 2–5 years of retail and/or warehouse leadership experience
• Experience in sales‑driven environments
• Proven success in team development and accountability
• Bachelor's degree or equivalent work experience
• Familiarity with receiving, returns, and outbound logistics processes

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni‑channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills‑based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well‑being, and career advancement.

Benefits & Perks

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, and Your Birthday
• 401(k)
• Profit Sharing Plan with a generous company match
• Employer‑paid Life Insurance with voluntary options
• Pet Insurance and Employee Assistance Program
• Bob’s Helping Hand & Bail Out financial support programs
• Tuition Reimbursement and Employee Scholarship Programs
• On‑the‑job training and career path development
• Compensation: $55,000‑ $60,000 base salary + Incentive Bonuses (Total expected comp between 65,000‑ 75,000 bonuses guaranteed during training.)
• Employee Discount from Day 1 and additional partner discounts

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill‑driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Demonstrated leadership and decision‑making abilities
• Strong communication and organization skills
• Experience in inventory, receiving, and merchandising
• Must be at least 18 years old to be considered for employment

Physical Demands

• Ability to stand, walk, bend, and lift throughout the workday
• Capable of lifting or moving items up to 50 lbs. without assistance
• Frequent use of warehouse tools, ladders, and equipment

Reporting Relationships

Reports to: Retail Store Manager

Direct Reports: Retail Product Support Leads, Retail Outlet Experience Leads, Retail Product Associates, Retail Outlet Experience Specialists (may vary by location)

Equal Opportunity

Bob’s Discount Furniture is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members, applicants, and customers. It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment.

No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We help people turn houses into homes with quality furniture at everyday low prices. Join a GROWING national team where honesty, integrity, and fun shape how we work. We care about our customers, our communities, and each other. Bring your ideas, be yourself, and help us deliver great experiences in a fun, fast‑paced environment. Help customers find furniture they love – and build a career you love! Explore opportunities in sales, store management, and product support. Our sales roles offer uncapped commission opportunities. Help get furniture from our distribution centers to our customers’ homes.

Explore warehouse, equipment operator, CDL‑A Driver, and leadership opportunities with teams that value safety, teamwork, and FUN! We offer medical, dental, and vision coverage, a 401(k) with company match, paid time off (including your birthday and anniversary!), and employee discounts. Additional benefits support your emotional, financial, and family well‑being.

*Benefits eligibility may vary by role and employment status

We believe in helping our people grow. Through training, opportunities to advance, tuition assistance, and scholarship programs, you can build skills and take your next career step.

*Program eligibility may vary by role and employment status

New stores and an expanding distribution network create more opportunities to join our team and grow with us. Explore openings across the country and find your next chapter at Bob’s! Our corporate and customer care teams help every part of Bob’s succeed. Explore opportunities supporting our customers and business - from customer service to technology, finance, marketing, and more!