Retail Stocker & Customer Service Advocate

Michaels; Alpharetta (GA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies, Inc. is the leading destination for creativity and celebration in North America, operating 1,300+ stores across the U.S. and Canada and online at Michaels.com.

This Store role emphasizes friendly customer service, fast checkout, and strong product knowledge to help shoppers find what they need. Team members support omni-channel processes, participate in truck unloads and restocking, and uphold store standards while delivering the Michaels brand promise.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Michaels Rewards program and Private Label Credit Cards and complete enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Maintain store in-stock status and perform merchandise recovery and general store recovery.

Skills

Customer service

Job description

The Michaels Companies, Inc. is the leading destination for creativity and celebration in North America, operating 1,300+ stores across the U.S. and Canada and online at Michaels.com.

This Store role emphasizes friendly customer service, fast checkout, and strong product knowledge to help shoppers find what they need. Team members support omni-channel processes, participate in truck unloads and restocking, and uphold store standards while delivering the Michaels brand promise.