Retail Specialist - Roland

ActionLink; New York (NY); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision, prescription,

Life insurance

Paid product training

401(k) with company match

Biweekly pay

Paid time off

Paid holidays

Job summary

Roland is launching a flagship retail experience in Chelsea, NY and seeks a Retail Specialist to guide customers through gear and education opportunities. The role is full time (40 hrs/week) with weekend availability, focused on delivering expert, friendly service in a dynamic showroom environment.

You will demo Roland instruments, translate features into real-world benefits, and stay current with product launches and industry trends while helping build a welcoming community of musicians and

Qualifications

• 2–3 years in retail sales or customer-facing roles.
• Knowledge of musical instruments or music technology is a plus.
• Experience as musician/educator is preferred.

Responsibilities

• Deliver high-energy, personalized customer experiences.
• Drive sales through expertise and authentic guidance.
• Build community with musicians, producers and creators through service.
• Own the customer journey from first contact to post-purchase support.

Skills

Interpersonal communication

Customer experience

Product demonstrations

Team collaboration

Tools

CRM tools

Job description

NY - NEW YORK CITY

Roland is launching a first‑of‑its‑kind flagship retail experience in the heart of New York City, and we’re looking for a passionate, people‑first Retail Specialist to help bring it to life. As a global leader in electronic musical instruments and creative technology, Roland is redefining retail with a space built on inspiration, expert guidance, and real connection. This is more than a store—it’s a destination for musicians, creators, and fans to explore, learn, and create.

Employment Type: Full Time (40 hrs/week; Monday‑Sunday availability required)

Location: Chelsea, NY

What’s In It For You

• Competitive Pay: $26.00‑$28.00 per hour, commensurate with experience
• Benefits – medical, dental, vision, prescription, and life insurance plans
• Paid product training and ongoing professional development
• Access to company products and the broader music technology ecosystem
• Financial Security – W2 employment, biweekly pay, direct deposit, 401(k) with company match
• Work‑Life Balance – paid time off and paid holidays

Key Responsibilities

• Sales and Customer Experience
  • Deliver personalized, high‑energy experiences that connect people with the right gear for their goals, budget, and creative journey.
  • Drive sales through expertise, authenticity, follow‑through, and a genuine passion for music and technology.
  • Build a loyal community of musicians, producers, educators, and creators through meaningful relationships and exceptional service.
  • Own the customer journey from first conversation to post‑purchase support.
• Product Demonstration and Education
  • Deliver hands‑on demos across Roland's lineup of digital pianos, synths, electronic drums, guitar products, and pro audio/video solutions.
  • Translate technical features into real‑life benefits, helping musicians understand what the gear can do for their music, workflow and creative goals.
  • Stay current on new product launches, firmware updates and industry trends to be the expert people trust for insight and advice.
• In‑Store Experience and Merchandising
  • Maintain a premium showroom that is engaging, functional and inspiring.
  • Support artist demonstrations, product launches, workshops, and hands‑on experiences that build excitement and community.
  • Create an environment where all musicians, producers, creators and fans feel welcome, energized and eager to explore what is possible.
• Reporting and Operations
  • Capture customer interactions, track leads and follow‑ups in CRM tools.
  • Provide insights from the floor to management, including customer feedback, product trends and competitive observations.
  • Collaborate with store team colleagues to deliver a seamless, consistent, and exceptional customer experience.

Experience and Background

• 2 to 3 years of experience in retail sales, music retail, or a related customer‑facing role.
• Demonstrated knowledge of musical instruments and music technology, particularly within the company’s product ecosystem.
• Experience as a musician, producer, DJ, sound engineer and/or music educator is strongly preferred.
• Strong desire to be familiar with New York’s music scene and culture, enabling authentic communication with local musicians.

Skills and Attributes

• Exceptional interpersonal and communication skills with the ability to engage customers across a wide range of experience levels.
• Consultative customer‑first approach to sales with a track record of meeting or exceeding targets.
• Strong product demonstration skills and confidence to perform in a live retail environment.
• Ability to work collaboratively with a team while also taking individual ownership of results.
• Organized, reliable and detail‑oriented with strong time‑management skills.
• Comfortable using CRM systems and digital reporting tools.
• Access to a reliable smart device for reporting and communication.

Physical Requirements

• Ability to stand, walk, and move throughout the store for extended periods in a fast‑paced environment.
• Frequently perform physical tasks including bending, kneeling, crouching, reaching, and safely climbing ladders or step stools.
• Capable of lifting, carrying, pushing, and pulling merchandise and equipment up to 50 lbs (with or without assistance).
• Use manual dexterity and visual acuity to operate POS systems, handheld devices, and read labels, screens, and store materials.
• Navigate crowded sales floors/stockrooms and move carts, racks, and equipment as needed.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

We are an equal employment opportunity employer.