Retail Specialist - Roland

RPMGlobal; Chelsea (NY); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Paid product training

Professional development

401(k) with company match

Paid time off

Job summary

Roland NYC is seeking a part-time Retail Specialist to join a flagship retail experience in New York. You will deliver high-energy, personalized customer experiences, guide product demonstrations across Roland's lineup, and build a loyal community of musicians and creators.

The role emphasizes in-store education, merchandising, and relationship-building with customers. Based at 414 W 14th Street, NY 10014, you will report to the store team and contribute to a premium customer journey while

Qualifications

• 2 to 3 years of experience in retail sales, music retail or a related customer-facing role.
• Demonstrated knowledge of musical instruments and music technology, particularly within the company's product ecosystem.
• Experience as a musician, producer, DJ, sound engineer and/or music educator is strongly preferred.

Responsibilities

• Drive sales through expertise, authenticity, follow through and a genuine passion for music and technology.
• Deliver hands-on demos across Roland's lineup and translate features into real-life benefits for customers.
• Keep showroom premium and engaging, and support artist demonstrations, product launches, and workshops.
• Capture customer interactions in CRM tools and provide insights to management.

Skills

Retail sales

Music knowledge

Customer service

CRM experience

Job description

Where Music Meets Innovation-Join Roland's Flagship Team

Roland is launching a first-of-its-kind flagship retail experience in the heart of New York City-and we're looking for a passionate, people-first Retail Specialist to help bring it to life. As a global leader in electronic musical instruments and creative technology, Roland is redefining retail with a space built on inspiration, expert guidance, and real connection. This is more than a store-it’s a destination for musicians, creators, and fans to explore, learn, and create.

If you're a musician, producer, DJ, sound engineer, or music educator who loves talking shop, geeking out over gear, and helping people discover what's possible, you'll fit right in.

Join us at the ground level and help shape the culture, customer experience, and future of Roland's direct retail vision.

Your Schedule & Location

• Part-Time | 28 hrs/week; Open availability required Monday-Sunday
• Based at 414 W 14th Street, New York, NY 10014

What's In It For You

• Competitive Pay: $24.00 per hour
• Paid product training and ongoing professional development
• Access to company products and the broader music technology ecosystem
• Financial Security: W2 employment, biweekly pay, direct deposit, 401(k) with company match
• Work-Life Balance: Paid time off

KEY RESPONSIBILITIES:

Sales and Customer Experience

• Be the reason customers keep coming back. Deliver personalized, high-energy experiences that connect people with the right gear for their goals, budget, and creative journey.
• Drive sales through expertise, authenticity, follow through and a genuine passion for music and technology.
• Build a loyal community of musicians, producers, educators, and creators through meaningful relationships and exceptional service.
• Own the customer journey from first conversation to post-purchase support.

Product Demonstration and Education

• Deliver hands-on demos across Roland's lineup of digital pianos, synths, electronic drums, guitar products, and pro audio/video solutions.
• Translate technical features into real life benefits, helping musicians understand what the gear can do for their music, workflow and creative goals.
• Stay current on new product launches, firmware updates and industry trends so you're always the expert people trust for insight and advice.

In-Store Experience and Merchandising

• Keep the showroom looking premium, ensuring every display is engaging, functional and inspiring.
• Help bring the store to life through supporting artist demonstrations, product launches, workshops, and hands-on experience that build excitement and community.
• Create an environment where all musicians, producers, creators and fans feel welcome, energized and eager to explore what is possible

Reporting and Operations

• Capture customer interactions, track lead opportunities, and follow-ups in CRM tools to ensure no connection falls through the cracks.
• Regularly provide insights from the floor to management, including customer feedback, product trends and competitive observations that help shape the business.
• Collaborate with store team colleagues to deliver a seamless, consistent and exceptional customer experience.

WHAT IT TAKES TO CRUSH IT!

Experience and Background

• 2 to 3 years of experience in retail sales, music retail or a related customer-facing role
• Demonstrated knowledge of musical instruments and music technology, particularly within the company's product ecosystem
• Experience as a musician, producer, DJ, sound engineer and/or music educator is strongly preferred

Skills and Attributes

• Exceptional interpersonal and communication skills with the ability to engage customers across a wide range of experience levels
• Consultative customer-first approach to sales with a track record of meeting or exceeding targets
• Strong product demonstration skills and the confidence to perform in a live retail environment
• Ability to work collaboratively with a team while also taking individual ownership of results
• Organized, reliable and detail-oriented with strong time-management skills
• Comfortable using CRM systems and digital reporting tools
• Access to a reliable smart device for reporting and communication

Physical Requirements

• Ability to stand, walk, and move throughout the store for extended periods in a fast-paced environment
• Frequently performs physical tasks including bending, kneeling, crouching, reaching, and safely climbing ladders or step stools
• Capable of lifting, carrying, pushing, and pulling merchandise and equipment up to 50 lbs (with or without assistance)
• Uses manual dexterity and visual acuity to operate POS systems, handheld devices, and read labels, screens, and store materials
• Navigates crowded sales floors/stockrooms and moves carts, racks, and equipment as needed
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions

WHO WE ARE:

Roland's NYC Team is guided by four core behaviors that define how we show up for every customer, every day.

• Inspire: Share your genuine enthusiasm for music and technology. Let your passion be contagious and help customers see what is possible.

• Show How: Do not just describe products; demonstrate them. Put instruments in customers' hands and show them what they can create.

• Create Memorable Experiences: Every interaction is an opportunity to leave a long-lasting impression. Go beyond the transaction and make people feel something.

• Support the Journey: Whether someone is buying their first keyboard or building out a professional studio setup, meet them where they are and help move their creative journey forward.

We are an equal employment opportunity employer.