NYC Flagship Music Tech Retail Specialist

ActionLink; New York (NY); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision, prescription,

Life insurance

Paid product training

401(k) with company match

Biweekly pay

Paid time off

Paid holidays

Job summary

Roland is launching a flagship retail experience in Chelsea, NY and seeks a Retail Specialist to guide customers through gear and education opportunities. The role is full time (40 hrs/week) with weekend availability, focused on delivering expert, friendly service in a dynamic showroom environment.

You will demo Roland instruments, translate features into real-world benefits, and stay current with product launches and industry trends while helping build a welcoming community of musicians and

Qualifications

• 2–3 years in retail sales or customer-facing roles.
• Knowledge of musical instruments or music technology is a plus.
• Experience as musician/educator is preferred.

Responsibilities

• Deliver high-energy, personalized customer experiences.
• Drive sales through expertise and authentic guidance.
• Build community with musicians, producers and creators through service.
• Own the customer journey from first contact to post-purchase support.

Skills

Interpersonal communication

Customer experience

Product demonstrations

Team collaboration

Tools

CRM tools

Job description

Roland is launching a flagship retail experience in Chelsea, NY and seeks a Retail Specialist to guide customers through gear and education opportunities. The role is full time (40 hrs/week) with weekend availability, focused on delivering expert, friendly service in a dynamic showroom environment.

You will demo Roland instruments, translate features into real-world benefits, and stay current with product launches and industry trends while helping build a welcoming community of musicians and