Retail Specialist (Amazon Account)

Podean; United States; Remote; USD 55,000 - 80,000; Full time

Job summary

Podean is a leading marketplace agency driving brand growth across Amazon, Walmart, Target, TikTok Shop, and more. We seek a Retail Specialist with deep Amazon Vendor and Seller Central experience to join our global team and help optimize client accounts.

Responsibilities include collaborating with account managers, launching ASINs, resolving issues, and ensuring account health. Remote-friendly with global exposure and a focus on data-driven results.

Qualifications

• Minimum 3 years of experience supporting clients in Seller Central and Vendor Central.
• Experience with Walmart or Target is a plus.
• Experience doing daily account checks and resolving issues that affect account health.
• Able to set up new ASINs and variations and troubleshoot related issues.
• Able to pull replenishment reports and support shipments.
• Set up discounts and promotions in Seller Central and Vendor Central.
• Handled case management with a proven process for issue resolution.
• Willing to work shifts in Philippine Time (PH time).
• Strong internet connection — at least 100 Mbps.

Responsibilities

• Support client accounts in Seller Central and Vendor Central to ensure smooth operation.
• Partner with account managers and marketplace specialists to resolve retail-related issues.
• Lead successful ASIN launches and troubleshoot variations, pricing, and attributes.
• Act as first line of defense for account-related issues and coordinate with the team to resolve them.

Skills

Amazon Seller Central

Amazon Vendor Central

Account health monitoring

ASIN setup & variations

Discounts & promotions

Reporting & analytics

Cross-functional collaboration

Communication

Tools

Seller Central

Vendor Central

Job description

Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, TikTok Shop, and other digital commerce platforms. We combine strategic expertise, data-driven insights, and creative innovation to deliver measurable business outcomes for our clients.

Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, TikTok Shop, and other digital commerce platforms. We combine strategic expertise, data-driven insights, and creative innovation to deliver measurable business outcomes for our clients.

We’re seeking a motivated and forward-thinking Retail Specialist with extensive experience in Amazon Vendor and Seller Central to join us and become an integral part of our global team.

What You’ll Do:

• As a data-driven business, the Retail Support Specialist will be key to supporting our growing client accounts in Seller Central and Vendor Central. Your contribution is critical for our clients and will consist of the following tasks and activities:
• Partner with account managers and marketplace specialists to address and resolve retail-related issues in Seller Central and Vendor Central.
• Be responsible for the successful launch of ASINs in various marketplaces, including troubleshooting issues on variations, pricing, attributes, etc.
• Be the first line of defence against account-related issues and be able to communicate and collaborate with the greater team to resolve such challenges.

What We’re Looking For:

• Minimum 3 years of Experience supporting clients in Seller Central and Vendor Central in Amazon. Any experience with Walmart or Target is a plus.
• Experience in doing daily account checks and resolving issues that affect account health.
• Comfortable setting up new Asins and doing variations work, and troubleshooting various issues encountered with this process.
• Able to pull various reporting data, like replenishment reports, and support the whole shipment process of the client.
• Set up various types of discounts and promotions in both Seller Central and Vendor Central
• Have handled case management and have a proven process in working with support to resolve various issues.
• Able to work the following shifts ( PH time ): [3:00 PM – 11:00 PM or 4:00 PM – 12:00 MN] [6:00 AM – 2:00 PM or 7:00 AM – 3:00 PM]
• Strong internet connection - at least 100mbps

Why Join Podean?

Podean is proud to be recognized as one of Digiday’s Best Employers for Remote Employees. We combine the energy of a fast-growing global agency with the balance and trust of a remote-first culture.

You’ll join a globally connected, award-winning team that values:

• Competitive compensation - aligned to experience and market benchmarks
• Global collaboration - working with experts across regions and time zones
• Career growth and development - opportunities to evolve as we scale
• 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
• Positive-energy culture - grounded in respect, inclusion, and accountability
• Meaningful impact helping some of the world’s most progressive brands grow