Retail Specialist

Big Top Events Soccer; Madison (WI); On-site; USD 16,531 - 22,041; Part time

Job summary

Big Top Events Soccer LLC is seeking Part-time Retail Specialists to champion the Forward Madison FC brand and deliver customer-first service in the team store on game days and events in Madison, Wisconsin.

You will handle merchandise, operate Square POS, manage inventory, and process online orders, with opportunities to apply heat-press badges and jersey customization while ensuring accuracy and helpful guest interactions.

Qualifications

• Assist with sorting, pricing, stocking, and arranging team merchandise.
• Operate the Square POS and handle cash procedures.
• Provide high-quality customer service to store guests.
• Process online orders for fulfillment, including packing and shipping.
• Use heat press equipment for badges and jersey customization.

Responsibilities

• Sort, price, stock, and arrange team merchandise.
• Use the point of sale system (Square).
• Become an expert on store products.
• Provide high-quality customer service to store guests.
• Check out in-person guests using POS and follow cash handling procedures.
• Take inventory of products.
• Process online orders for fulfillment including order picking, packing and shipping.
• Use heat press equipment to apply badges and jersey customization.
• Conduct assigned tasks efficiently and with a high degree of accuracy.

Skills

Customer service

Cash handling

Inventory management

Merchandise stocking

POS operation

Tools

Square POS

Job description

Part-time Retail Specialists are needed to champion the Forward Madison FC brand and deliver customer-first service.

Team Store Responsibilities include:

• Sort, price, stock, and arrange team merchandise
• Use the point of sale system (Square)
• Become an expert on store products
• Provide high-quality customer service to store guests
• Check out in-person guests using POS and follow cash handling procedures
• Take inventory of products
• Process online orders for fulfillment including order picking, packing and shipping
• Use heat press equipment to apply badges and jersey customization
• Conduct assigned tasks efficiently and with a high degree of accuracy

Ideal candidates will have availability during business hours (Monday through Friday 10am-5pm) as well as evenings and weekends.
In-season, Retail Specialists should expect to work a schedule focused on staffing the store on game days and during other events at the stadium. The retail team also has the responsibility of staffing merchandise pop-up stands on behalf of touring musicians performing at the facility.

This position is not eligible for remote work or relocation assistance.

BIG TOP EVENTS SOCCER LLC is an EEO Employer - M/F/Disability/Protected Veteran Status