Retail Sleep Consultant

THE ETHICAL MATTRESS CO; Millburn (NJ); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Paid sick time

Paid vacation time

Hourly wages + commissions

Job summary

THE ETHICAL MATTRESS CO is seeking a Retail Sleep Consultant for their Millburn, New Jersey store. This role focuses on providing exceptional customer service and fitting clients with the perfect mattresses and pillows. Ideal candidates possess strong communication skills, a positive attitude, and prior retail or customer service experience. The position starts part-time, with potential for full-time, requiring flexibility in scheduling. Join us to contribute to a rewarding shopping experience in a growing company.

Qualifications

• A passion for providing outstanding customer service.
• Excellent communication skills, both verbal and listening.
• Self-reliant and proactive with attention to detail.
• Valid driver's license with reliable transportation.

Responsibilities

• Provide friendly and professional customer service.
• Support store operations to meet customer needs.
• Maintain company records while servicing customers.
• Work a flexible schedule, including weekdays and weekends.

Skills

Customer service

Communication skills

Positive attitude

Attention to detail

Education

High School Diploma or equivalent

Some college preferred

Job description

Benefits And Perks

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Paid sick time
• Paid vacation time
• Hourly wages + commissions

At the Ethical Mattress Company, we’re changing the world one mattress at a time! Our ideal candidate is passionate about helping others. Exceptional customer service will come naturally to them, and they will bring joy and positivity to the store. They'll find it rewarding and meaningful to use their knowledge and experience to assist clients in finding the perfect sleep solution for their needs.

Job Summary: As a Retail Sleep Consultant for the Ethical Mattress Company, you will provide our customers with an outstanding shopping experience, fitting them for the best possible mattress and pillows to meet their specific needs. You will support customer interactions across our entire omni-channel business, working to provide an outstanding experience for customers in our store, on our site, or over the phone.

This role is located in Millburn, New Jersey, and is exclusively an on‑site role at our retail store located at 387 Millburn Avenue. The position is intended as part‑time to start (25‑35 hours per week), but can become a full‑time position if that is what you’re seeking. Whether part‑time or full‑time, our ideal candidate is someone looking for a long‑term role with the potential to grow with the business.

Responsibilities

• Consistently provide customers with genuine, friendly, personable and professional service, while going above and beyond to achieve positive outcomes for the customer and the brand.
• Effectively utilize all tools and processes as provided and required, including both digital and offline platforms, in order to service the customer professionally while maintaining company records as needed.
• Support store operations effectively to ensure customer needs are met and sales are fulfilled while at all times achieving the high standards of our brand.
• Your schedule will be a mix of weekday and weekend hours. Schedules are flexible and adaptable, but you must be available to work 1 weekend day (either Saturday or Sunday) plus 3 to 4 weekdays.

Candidate Qualities & Qualifications

• A positive, upbeat and personable attitude is essential.
• A passion for people, and a knack for providing outstanding customer service.
• Excellent communication skills; must be well‑spoken, confident, a great listener and empathetic.
• A quick learner, resourceful, structured, proactive, with a high attention to detail.
• Self‑reliant, a self‑starter, and have a "roll up your sleeves and get it done" mentality.
• Prior mattress sales experience is a PLUS, but not required.
• Prior retail sales and/or customer service experience is essential.
• Valid Driver’s License with access to reliable transportation.
• High School Diploma or equivalent is required; some college is preferred.
• English‑fluency is required.
• Must meet expectations for attendance and punctuality. We maintain a motivated culture of success; those who are reliable, dependable and punctual will thrive here.

The Ethical Mattress Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.