Retail Shortage Control - Part Time

Burlington Stores, Inc.; Houston (TX); On-site; USD 14,774 - 21,042; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Job summary

A leading retail company in Houston is seeking a Shortage Control Associate to enhance store security and provide excellent customer service. This role involves monitoring the entrance to the store, engaging customers with a positive demeanor, and reporting any suspicious activities. The ideal candidate should have over a year of experience in customer service or asset protection and the ability to work in a fast-paced environment. Competitive wage and flexible hours are offered, with part-time associates eligible for benefits.

Qualifications

• 1+ year of experience in customer service, retail, or Loss Prevention preferred.
• Ability to work in a fast-paced, high-pressure environment.
• Excellent communication skills with customers and coworkers.

Responsibilities

• Monitor the entrance of the store to prevent theft.
• Engage with customers and associates by providing a friendly greeting.
• Report theft incidents and suspicious subjects to the Manager on Duty.

Skills

Customer service

Asset Protection

Communication

Leadership

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, you will help mitigate theft and create a safe and enjoyable shopping environment.

You will engage with customers and associates consistently with our core values by providing a confident, friendly, and energetic greeting with eye contact and a smile at every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance during every shift and focus on reducing opportunities for theft and shoplifting.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subjects to your Manager on Duty.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

Knowledge and Communication

• Possess mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping the store and assets safe and secure.

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities

• 1+ year of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods and to visually monitor the store environment.
• Ability to maintain confidentiality.
• Ability to review, analyze, and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and coworkers.
• Excellent leadership skills that support fostering productive business relationships.

Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

Are you excited to deliver great values to customers every day? Take pride and ownership in helping drive positive results for a team. Commit to treating colleagues and customers with respect, believe in the power of diversity and inclusion, and want to participate in initiatives that positively impact the world around you.

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates may be eligible for benefits, including medical coverage and a 401(k) plan, as well as paid time off, paid holidays, and sick leave in accordance with applicable law.

Base Pay: $13.00 per hour.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.