Retail Shop Manager

Lovesac; Burbank (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative furniture company is seeking a Retail Shop Manager to lead a team in creating a welcoming and engaging customer experience. This role involves developing a high-performing team, fostering an inclusive environment, and ensuring exceptional customer service. You will guide customers through their journey, manage store operations, and drive profitability while nurturing long-term relationships. If you are passionate about sustainability and enjoy building relationships, this opportunity to lead a dedicated team in a dynamic setting is perfect for you.

Benefits

Paid Time Off & Holiday Pay

Sales Incentive Program

401K Matching Contribution

Medical, Dental, Vision Benefit Plans

Employee Assistance Program

Associate Discounts

Pet Insurance

Qualifications

• Minimum of 2 years of management experience in a retail environment.
• Must be able to effectively utilize technology for sales and support.

Responsibilities

• Build and develop a high performing team of Associates.
• Ensure customers are guided from first interest through to a completed transaction.

Skills

Management Experience

Customer Service

Sales Skills

Conflict Resolution

Communication Skills

Education

High School Diploma or equivalent

Tools

CRM Systems

Point of Sale Systems

Job description

Job Details Job Location: Best Buy Burbank - Burbank, IL Position Type: Full Time Education Level: High School Salary Range: $25.85 - $31.76 Hourly Travel Percentage: Up to 50% Job Shift: Any Job Category: Sales Description

About Lovesac:
We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

About the Role:
As a Lovesac Retail Shop Manager, you will use your top ambition to create a welcoming and engaging experience in our Lovesac location inside of Best Buy, and help our customers design our products to fit their style and space! If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary and want to lead a team to do the same – join our Lovesac Retail Team!

What You’ll Do:

• Build and develop a high performing team of Associates within a people first culture that encourages the ability to think and dream big.
• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Recruit, hire, mentor and develop a team of Associates to achieve results.
• Lead, coach and inspire your team to achieve their goals utilizing our Lovesac selling process and methods.
• Ensure customers are guided from first interest through to a completed transaction while you and your team effectively manage quotes, close the sale, and maintain relationships through post purchase.
• Role model and ensure your team has in-depth knowledge of Lovesac products services, design features, and benefits, and effectively demo and educate customers.
• Nurture long-term relationships and build brand loyalty and repeat business.
• Ensure the store is visually appealing and aligned with brand standards to attract and engage customers.
• Manage store operations and tasks including but not limited to: opening & closing, scheduling, inventory, point of sale transactions, marketing and promotions and ensure they are followed to company standards.
• Champion company policies and operational procedures to maintain operational consistency and safety, ensure customer satisfaction, and mitigate risks.
• Ensure you and your team are proficient in all company tools, systems and are comfortable utilizing in-store technology.
• Analyze data to drive team behaviors that deliver against goals and key performance indicators.
• Drive the store P&L with an understanding in business and financial concepts to drive profitability.
• Build a culture of accountability by ensuring personal and team sales goals and key performance indicators and customer service standards are met.
• Anticipate, identify, and solve potential issues swiftly escalating issues to supervisor.
• Solve conflict effectively to maintain a positive and productive work environment.
• Support with any additional responsibilities as requested by Management.

Requirements:

• 18 years of age or older.
• High-School Diploma or equivalent.
• Minimum of 2 years of management experience in a retail environment.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and occasional meetings including our annual company event using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, non-confrontational manner.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.

Our Benefits:

• Paid Time Off & Holiday Pay
• Sales Incentive Program
• Inaugural Grant Equity Award
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings and Flexible Spending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

Lovesac's is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Lovesac's is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: [e-mail].