Retail Assistant Store Manager

The Salvation Army Southern California; Long Beach (CA); On-site; USD 69,000 - 76,000; Full time

Job summary

The Salvation Army Southern California is seeking a Retail Assistant Store Manager for their Long Beach location. This full-time position involves managing store operations, ensuring customer satisfaction, and supporting rehabilitation program participants. Ideal candidates possess leadership experience and strong communication skills in a non-profit environment.

Qualifications

• Minimum of 2 years previous Retail Management/Supervisory experience.
• Valid Driver's license and proof of insurance required.
• Ability to communicate effectively with management and customers.

Responsibilities

• Assumes responsibility for all day-to-day store operations in the absence of the Store Manager.
• Communicates any personnel issues and performance results.
• Ensures high levels of Customer and Donor satisfaction.

Skills

Problem Solving

Oral Communication

Written Communication

Teamwork

Project Management

Managing People

Education

High School Diploma or equivalent

Tools

MS Office

Job description

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The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB TITLE: ASSISTANT MANAGER

DEPARTMENT: RETAIL

STATUS: FULL-TIME

IMMEDIATE SUPERVISOR: STORE MANAGER

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Objectives

To provide customers with the best selection, exceptional service, and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.

Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.

Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.

Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
• Must hold a valid Driver's license, be able to pass the MVR report (required), be able to show proof of insurance, and have access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.
  
  

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks, and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks
  
  

Core Competencies

• Problem Solving – Promptly identify & resolve problems; gather and analyze information to develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and
• present to staff; provide regular performance feedback; help develop subordinates’ skills and encourage growth; Improve
• processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.
  
  

Essential Duties And Responsibilities

• Takes an active role and partners with the Store Manager in the day-to-day operation of the store. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards), and donations.
• Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
• Assists Store Manager in monitoring and analyzing key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of the Store Manager, Schedule Store Employees to ensure appropriate coverage in the store and the donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records, including daily monitoring of time and attendance edits.
• Assists Store Manager with the hiring, training, and directing of the store team to ensure proficiency of processes, while also responsible for the development and performance coaching of all store employees.
• Communicate any personnel issues and performance results with the Store Manager. May issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist, and District Sales Manager.
• Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
• BRP (Back Room Processing) – Supporting the Store Manager to ensure Back Room Processors/Warehouse Associates are working effectively and efficiently to meet daily processing goals.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
• Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
• The building must be secured during non-operating hours with an alarm system, arming and alert protocol.
• Ensures that safety measures are established and maintained consistently with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in the Store Manager's absence.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors, and Command Administration.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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