Retail Shift Supervisor

MERS Goodwill; Ballwin (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

MERS Goodwill is seeking an energetic and self-motivated Retail Shift Supervisor for their Manchester Store. This role involves supervising staff, delivering exceptional customer service, and upholding the company’s mission of changing lives through work. The ideal candidate will have retail management experience and strong leadership skills.

Benefits

Individual and family medical benefits for full-time employees

Dental and vision benefits after hiring

403(B) Retirement plan from date of hire

401(A) Retirement plan

PTO Accrual up to 15 days

Paid holidays

Flexible Schedules

Qualifications

• 1 year of retail management experience or previous Goodwill Retail or Warehouse Experience is required.
• Valid MO or IL state driver’s license and insurance.
• Comfortable with workplace technology like registers and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff.
• Provide superior customer service for donors and shoppers.
• Ensure adherence to agency policies and staffing needs.

Skills

Customer service

Conflict resolution

Teamwork

Decision-making

Motivation

Problem-solving

Education

High School Diploma/GED

Tools

Workplace technology

Job description

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Required Travel:0%
Position Type:Hourly Full-Time
Hourly Rate:$19.00 Bonus Pay:Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalRetail Shift Supervisorto join ourManchester Storeteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

• No degree is required. High School Diploma/GED Preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse Experience is required.
• Valid MO or IL state driver’s license and insurance.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Monthly Bonus up to $500.00
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS/ MO Goodwill requires various background and records checks upon employment.