Retail Shift Supervisor

MERS Goodwill; Ozark (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Retail Shift Supervisor to join their Ozark Store team. This role involves supervising staff, providing excellent customer service, and ensuring operational goals are met. Ideal candidates will have management experience and strong leadership skills. Benefits include immediate medical coverage, retirement plans, and a monthly bonus.

Benefits

Monthly bonus up to $500

Immediate medical benefits for full-time employees

Dental and vision benefits

403(B) Retirement plan

PTO accrual up to 15 days

Qualifications

• At least 1 year of management experience or previous Goodwill retail or warehouse experience.
• Valid MO or IL driver’s license and insurance.

Responsibilities

• Supervise, direct, and train staff.
• Provide excellent customer service to encourage repeat donors.
• Coach and counsel employees regarding performance.

Skills

Leadership

Communication

Customer Service

Conflict Resolution

Problem Solving

Education

High School Diploma/GED

Tools

Inventory Management Software

Job description

Retail Shift Supervisor

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional Retail Shift Supervisor to join our Ozark Store team. The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're looking for an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, this role could be perfect for you.

Qualifications

• No degree required; High School Diploma/GED preferred.
• At least 1 year of management experience or previous Goodwill retail or warehouse experience.
• Valid MO or IL driver’s license and insurance.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills such as decision-making, motivation, goal-setting, and problem-solving.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties and Responsibilities

• Supervise, direct, and train staff, ensuring they perform their primary functions.
• Provide excellent customer service to encourage repeat donors, shoppers, and staff retention; de-escalate customer dissatisfaction effectively.
• Coach and counsel employees regarding performance, including disciplinary actions up to termination.
• Assign daily job duties using independent judgment to meet operational goals.
• Identify and recommend employees for advancement based on performance.
• Safeguard company property and personal information; report theft, misconduct, or unauthorized possession.
• Follow, enforce, and model all agency policies, procedures, and values.
• Ensure proper staffing, arrange replacements, and manage payroll processes.
• Promote process improvements to eliminate wasteful practices.
• Maintain a professional appearance according to MERS Goodwill’s dress code.
• Perform other duties as assigned.

Benefits

• Monthly bonus up to $500.
• Immediate medical benefits for full-time employees (30+ hours/week).
• Dental and vision benefits starting the first month after hire (20+ hours/week).
• Voluntary Life and AD&D Insurance (first month after hire, 20+ hours/week).
• 403(B) Retirement plan at hire (20+ hours/week).
• 403(B) Employer Match after one year.
• 401(A) Retirement plan at hire (20+ hours/week).
• PTO accrual up to 15 days, paid holidays, flexible schedules.

MERS Goodwill is an equal-opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

Background and records checks are required upon employment.