Retail Shift Supervisor

MERS Goodwill; Marion (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading organization as a Retail Shift Supervisor in Marion, where you will empower your team and ensure excellent customer service. This role offers a dynamic work environment, with opportunities for personal growth and a commitment to community service.

Benefits

Monthly bonus up to $500

Medical benefits for full-time employees

Dental and vision benefits

Voluntary Life and AD&D insurance

Retirement plans with employer match

PTO accrual up to 15 days

Paid holidays

Flexible schedules

Qualifications

• At least 1 year of retail management experience.
• Valid MO or IL driver’s license and insurance.

Responsibilities

• Supervise, direct, and train staff.
• Provide excellent customer service.
• Manage staffing efficiently and oversee payroll processes.

Skills

Leadership

Communication

Customer Service

Problem Solving

Teamwork

Education

High School Diploma/GED

Tools

Inventory Management Software

Registers

Job description

Retail Shift Supervisor

MERS/Missouri Goodwill Industries is seeking a dynamic, self-motivated, and professional Retail Shift Supervisor to join our Marion Store team. This role supports our mission, "Changing Lives Through the Power of Work!" and aligns with our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're looking for a role that empowers you to achieve new goals within a mission-driven environment, this opportunity might be perfect for you.

Qualifications

• No degree required; High School Diploma/GED preferred.
• At least 1 year of retail management experience or previous experience with Goodwill Retail or Warehouse operations.
• Valid MO or IL driver’s license and insurance.
• Excellent interpersonal, communication, customer service, conflict resolution, and teamwork skills.
• Leadership qualities such as decision-making, motivation, goal-setting, and strong problem-solving skills.
• Comfortable using workplace technology like registers, scheduling, and inventory management software.

Primary Duties and Responsibilities

1. Supervise, direct, and train staff, ensuring they perform their essential functions.
2. Provide excellent customer service to ensure repeat donors, shoppers, and staff retention, and resolve customer issues promptly.
3. Coach and counsel employees regarding job performance, including disciplinary actions when necessary.
4. Assign daily tasks independently to meet operational goals.
5. Identify and recommend employees for advancement based on performance.
6. Protect company property and personal information; report theft, misconduct, or unauthorized possession of company assets.
7. Follow and enforce all company policies, procedures, and values.
8. Manage staffing efficiently, handle replacements, and oversee payroll processes.
9. Implement process improvements to reduce waste.
10. Maintain a professional appearance according to company dress code.
11. Perform other duties as assigned.

Benefits and Compensation

• Monthly bonus up to $500.
• Immediate eligibility for individual and family medical benefits for full-time employees (30+ hours/week).
• Dental and vision benefits available from the first month for employees working 20+ hours/week.
• Voluntary Life and AD&D insurance from the first month.
• Retirement plans including 403(B) with employer match after one year, and 401(A) from date of hire for 20+ hours/week employees.
• PTO accrual up to 15 days based on hours worked.
• Paid holidays and flexible schedules.

MERS Goodwill is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

Background and records checks are required upon employment.