Retail Shift Supervisor

Lindt & Sprüngli USA; Orlando (FL); On-site; USD 23,419 - 30,307; Full time

Job summary

A premium chocolate retailer is seeking a Shift Supervisor in Orlando, Florida. This role involves driving sales, developing staff, and ensuring operational compliance. Candidates should have a proven sales background and experience in retail, with a commitment to delivering a premium customer experience. Availability for nights and weekends is necessary. Join a dynamic team passionate about premium chocolate products.

Qualifications

• Ability to lift and move up to 10 pounds regularly.
• Ability to climb, balance, stoop, kneel, crouch, and reach with arms.

Responsibilities

• Ensure the store meets or exceeds sales plans.
• Support Store Manager in training sales staff.
• Ensure compliance with operational controls.

Skills

Proven sales background

Ability to take direction

Basic math and/or accounting skills

Education

High School Graduate or equivalent

Associate’s Degree

Job description

Overview

Position Purpose: Do you LOVE and appreciate premium chocolate? Are you a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will join a team that believes in you and your ability to create a positive in-store experience for customers. Lindt operates 65+ wholly-owned Lindt Chocolate Shops in the U.S., and our retail teams deliver legendary service and a premium experience. A successful candidate is passionate, positive, highly engaged, confident, and self-motivated to win customers over with every interaction. This role requires a knowledge of our product and a commitment to the Lindt brand.

Responsibilities

• Sales: Ensure the store meets or exceeds weekly, monthly, and annual sales plans and contributes to the district’s achievement of the sales plan. Model and communicate the store’s sales mission to staff and support the achievement of sales results.
• Sales: Assist with development of each team member’s individual commitment to achieving the store’s sales results. Supervise staff to meet sales goals and external sales opportunities, including KPIs, ADS, UPT, conversion, and other company standards.
• Sales: Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
• Sales: Monitor and escalate stock levels to Store Management to avoid out-of-stocks, overstocks, or dated product.

• Staff Development: Support Store Manager with training of sales staff in accordance with Lindt & Sprüngli guidelines and standards to insure a knowledgeable, friendly, and well-trained staff.
• Staff Development: Train sales staff in accordance with company standards to ensure daily, weekly, and monthly sales and operations goals are achieved. Develop staff sales techniques and product knowledge to accurately represent the brand to customers.
• Staff Development: Escalate issues to Store Management in a professional and timely manner.

• Operational Controls: Ensure store meets or exceeds company standards for operational controls and compliance.
• Operational Controls: Inventory Control/Shrink, Cash Management (POS, paperwork, logs, policies & procedures), Quality Assurance compliance, and maintain store cleanliness.

Position Qualifications

• Skills & Knowledge: Proven sales background; ability to take direction and effectively delegate and execute through others; basic math and/or accounting skills.

Experience

• Required: Prior retail experience, preferably in a specialty retail environment; ability to lift and move up to 10 pounds regularly, up to 35 pounds frequently, and up to 50 pounds occasionally; ability to climb, balance, stoop, kneel, crouch, and reach with arms.

Education

• Required: High School Graduate or equivalent.
• Preferred: Associate’s Degree.

Other Requirements

• Must be available to work nights, weekends (Saturday and Sunday), and holidays.

It is impossible to list every requirement for, or responsibility of, any position. The Company reserves the right to adjust, add to, or eliminate any aspect of the above description. The Company also retains the right to require additional or different job responsibilities when necessary to meet business needs. Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, or veteran status. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well. As of July 2018, all Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.