Retail Store Shift Supervisor

Lindt & Sprüngli USA; Orlando (FL); On-site; USD 19,286 - 22,730; Full time

Job summary

A leading chocolate retailer in Orlando is looking for a Shift Supervisor. The ideal candidate will have a proven sales background and previous retail experience. Responsibilities include managing sales staff, ensuring operational compliance, and delivering a premium customer experience. The role requires availability to work nights, weekends, and holidays. The position offers a compensation range of $14.00 - $16.50 per hour, based on skills and experience, along with potential bonuses.

Qualifications

• Proven sales background.
• Ability to take direction and effectively delegate through others.
• Basic math and/or accounting skills.

Responsibilities

• Model understanding and commitment to the store's sales mission.
• Assist with development of each team member's commitment to achieving store sales results.
• Ensure store meets or exceeds company standards for operational controls.

Skills

Proven sales background

Ability to take direction and delegate

Basic math/accounting skills

Education

High School Graduate or equivalent

Job description

Overview

Lindt is a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by a passion for excellence and strive to ensure that every Lindt experience is exceptional. Our culture is defined by Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will join a team that believes in supporting you to create a positive and engaging in-store experience for customers. With Lindt Chocolate Shops across the U.S., our retail teams deliver a premium experience. A positive, highly engaged, self-starting approach is essential to satisfy customers with every interaction.

Essential Job Functions & Responsibilities

Sales

• Model understanding and commitment to the store\'s sales mission and communicate it to staff in actionable terms.
• Assist with development of each team member\'s individual commitment to achieving the store\'s sales results.
• Model and supervise staff to ensure sales goals (including KPIs, ADS, UPT, conversion, and other company sales standards) and external sales opportunities are achieved.
• Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
• Monitor and escalate stock levels to Store Management to avoid out-of-stocks/overstocks/dated product.

Staff Development

• Support Store Manager with training of sales staff in accordance with Lindt & Sprüngli guidelines and standards to ensure a knowledgeable, friendly, well-trained staff.
• Train sales staff in accordance with company standards, ensuring daily, weekly and monthly sales and operations are achieved.
• Assist with training and developing staff sales techniques, ensuring solid product knowledge and accurate brand representation to customers.
• Escalate issues to Store Management in a professional and timely manner.

Operational Controls

• Ensure store meets or exceeds company standards for operational controls and compliance.
• Inventory Control/Shrink
• Cash Management (POS, paperwork, logs, policies & procedures)
• Comply with all Quality Assurance policies & procedures
• Maintain store cleanliness

Qualifications & Requirements

Skills & Knowledge

• Proven sales background
• Ability to take direction and effectively delegate and execute through others
• Basic math and/or accounting skills

Experience

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently up to 35 pounds, occasionally up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education

• High School Graduate or equivalent

Other Requirements

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards

Compensation: $14.00-$16.50

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.

If you are looking to join a winning team and fast-track your career, contact us!

Join us in our journey of excellence, impact, and growth