Retail Shift Supervisor

Lindt & Sprungli (North America) Inc.; Elizabeth (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

Lindt USA seeks a Shift Supervisor to lead a premium retail experience in Elizabeth, NJ. You’ll drive sales, supervise a passionate team and uphold Lindt standards with confidence and energy.

You’ll develop staff, ensure operational controls, cash handling and quality assurance, while delivering legendary service and a delightful in-store experience for every customer.

Qualifications

• Experience in retail sales and team supervision.
• Ability to train staff to meet sales goals.
• Knowledge of store operations and quality assurance.

Responsibilities

• Meet or exceed weekly, monthly, and annual sales targets.
• Communicate the sales mission to staff and drive performance.
• Supervise staff to achieve KPIs and sales standards.
• Uphold Lindt standards and brand image.
• Monitor stock levels to avoid out of stocks/overstock.

Skills

Sales leadership

Staff training

Customer service

Job description

Position Purpose

Do you LOVE and appreciate premium chocolate? Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining more than a company -- you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With 65+ wholly-owned Lindt Chocolate Shops in the U.S., our retail teams play an integral part in delivering legendary service and a premium experience to our customers. It takes a passionate, positive, highly engaged, confident, self-starter to win our customers over with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back again and again.

Essential Job Functions/Key Accountabilities

Sales

Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sale's plan.

• Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms.
• Assists with development of each team member's individual commitment to the achievement of store's sales results.
• Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
• Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.

Staff Development

Support Store Manager with training sales staff in accordance with Lindt & Sprungli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff.

• Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved.
• Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to Store Management in a professional and timely manner.

Operational Controls

Ensure store meets or exceeds company standards for operational controls and compliance.

• Inventory Control/Shrink
• Cash Management (POS, Paperwork, logs, policies & procedures)
• Comply with all Quality Assurance policies & procedures
• Maintain store cleanliness