Retail Shift Manager-South Blvd

Shelby American, Inc.; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated team member to assist in managing a retail store and donation center. This role involves overseeing daily operations, ensuring exceptional customer service, and leading a team in a dynamic environment. You will play a vital part in maintaining store standards, managing inventory, and fostering a positive workplace culture. If you are passionate about community service and have a knack for leadership, this opportunity offers a chance to grow within a supportive organization that values its employees and promotes from within.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Career Development Classes

Team Member Discount

Qualifications

• High school diploma or GED with retail experience required.
• Must possess strong leadership and customer service skills.

Responsibilities

• Assist in managing store operations and staff.
• Ensure excellent customer service and resolve complaints.
• Supervise store activities in the absence of management.

Skills

Customer Service

Leadership

Communication

Problem Solving

Education

High School Diploma or GED

Retail Experience

Tools

Point of Sale (POS) Systems

Job description

Description

Position starts at $17.00 with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

SUMMARY

Assists Store Manager and Assistant Store Manager in the management, leadership, and operations of a retail store and donation center by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.

Opens and closes the retail store and performs all administrative and clerical duties including making bank deposits and securing the building at the direction of the Store Manager and in accordance with established guidelines.

Issues refunds and resolves customer complaints. Ensures that customers and donors receive prompt, courteous service.

Makes scheduling and production decisions to meet established financial and operational objectives in the absence of/and at the direction of the Store Manager and Assistant Manager.

Manages the production of donated goods to achieve maximum sales potential in accordance with established guidelines.

Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales goals.

Rotates, categorizes, and arranges merchandise by color according to established guidelines.

Performs work of store personnel as needed.

Reports known or suspected security and/or theft problems to the Store Manager, Assistant Manager or other member of management.

Supervises store personnel and store activities in the absence of/and at the direction of the Store Manager and the Assistant Manager; see Supervisory Responsibilities below.

SUPERVISORY RESPONSIBILITIES

Supervises store employees and store activities in the absence of/and at the direction of the Store Manager and Assistant Store Manager. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include training employees; planning, assigning and directing work; addressing complaints and reporting circumstances to Store Manager or Assistant Store Manager.

ADDITIONAL RESPONSIBILITIES

Performs other job-related tasks as assigned by the Store Manager and/or Assistant Store Manager.

LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented:

Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values

Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives

Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations

People Oriented:

Relationship-Building Skills – Effectively models approachability and openness

Communication Skills – Effectively tailors communication to the appropriate audience

Commitment to Development – Encourages staff to utilize tools to support their development

Results Oriented:

Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results

Business Acumen – Effectively transfers learning from one situation to another

Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management

Personal Development Oriented:

Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management

Integrity – Effectively models sound professional ethics

Capacity for Change – Champions the awareness and impact of change

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the employee and the work environment characteristics that the employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and one year of Goodwill retail experience or 2 years retail experience; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile.