Retail Shift Leader (Lead Pawnbroker) – Career Growth

EZCORP, Inc.; Cedar Rapids (IA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Free Health Insurance

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. in Cedar Rapids, IA, seeks a Retail Shift Leader (Key Holder) to guide team members, handle pawn loans, and promote sales in a fast-paced environment.

Earn $16–$18 per hour based on experience, with comprehensive benefits, paid training, and opportunities for advancement.

This role emphasizes customer service, leadership coaching, and store operations to ensure smooth opening/closing and compliance.

Qualifications

• Must demonstrate leadership and coaching abilities.
• Excellent customer service and sales orientation.
• Strong negotiation and decision-making skills.
• Reliable, organized, and detail-oriented with good time management.

Responsibilities

• Provide outstanding customer service and leadership to store team.
• Assist with pawn loans, extensions, and terms.
• Open and close the store following procedures and care for daily operations.
• Coach and supervise Team Members to meet performance goals.

Skills

Leadership

Customer service

Negotiation

Time management

Communication

Bilingual

Education

High school diploma or GED

Job description

EZCORP, Inc. in Cedar Rapids, IA, seeks a Retail Shift Leader (Key Holder) to guide team members, handle pawn loans, and promote sales in a fast-paced environment.

Earn $16–$18 per hour based on experience, with comprehensive benefits, paid training, and opportunities for advancement.

This role emphasizes customer service, leadership coaching, and store operations to ensure smooth opening/closing and compliance.