Retail Shift Leader: Lead, Coach & Delight Guests

Kilwins Chocolates Franchise; Venice (FL); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Competitive pay + tips

Paid training

50% discount at Kilwins stores

Leadership development opportunities

Supportive team culture

Job summary

Kilwins Chocolates Franchise in Venice, FL seeks a Part-Time Shift Leader to guide the team on busy evenings and weekends, delivering warm guest experiences and helping manage daily operations.

You’ll open or close the store, handle transactions, and coach teammates while scooping ice cream and preparing treats.

This hands-on leadership role requires a friendly, dependable team player who can multitask in a fast-paced environment and keep guests smiling from shift to shift.

Qualifications

• Experience in customer service, retail, restaurant, or hospitality preferred.
• Leadership or supervisory experience is a plus.
• Strong communication and problem-solving skills.
• Dependability, flexibility, and a positive attitude.
• Ability to multitask in a fast-paced environment.
• Ability to stand and walk for extended periods.
• Ability to occasionally lift and carry up to 50 pounds.

Responsibilities

• Lead the team during your shift and set the tone through your example.
• Open and/or close the store following established procedures.
• Deliver exceptional customer service and create memorable guest experiences.
• Coach, train, and support team members.
• Scan the store, anticipate where support is needed, and step in to keep team members focused and the shift running smoothly.
• Scoop ice cream, prepare waffle cones, package chocolates, and assist with handcrafted products.
• Operate the register and process transactions accurately.
• Restock products and keep the store clean, organized, and inviting.
• Support a safe, fun, and welcoming environment for guests and teammates.

Skills

Customer service

Leadership

Communication

Problem-solving

Multitasking

Dependability

Flexibility

Physical stamina

Lifting up to 50 lbs

Job description

Kilwins Chocolates Franchise in Venice, FL seeks a Part-Time Shift Leader to guide the team on busy evenings and weekends, delivering warm guest experiences and helping manage daily operations.

You’ll open or close the store, handle transactions, and coach teammates while scooping ice cream and preparing treats.

This hands-on leadership role requires a friendly, dependable team player who can multitask in a fast-paced environment and keep guests smiling from shift to shift.