Retail Shift Lead - FT -Sangaree

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Summerville (SC); On-site; USD 35,000 - 58,000; Full time

Job summary

Palmetto Goodwill is seeking a qualified team member to assist the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a busy retail center. This role involves supporting team members and performing duties across cashier, donation processing, inventory, and customer service to deliver strong mission impact.

You will lead by example, train staff, and coach team members as needed, while ensuring safety, policy compliance, and excellent donor and customer

Qualifications

• Delivers exceptional customer experiences to all customers.
• Trains and coaches team members for performance and growth.
• Maintains safety, policy compliance, and accurate donations processing.
• Operates the POS system accurately and handles transactions.

Responsibilities

• Demonstrates commitment to I-CARE values (Integrity, Collaboration, Attitude, Respect, Excellence).
• Provides amazing customer experiences to all internal and external customers.
• Leads retail team and store activities in the absence of the Store Manager.
• Performs opening/closing duties and secures the building per guidelines.
• Maintains a clean work environment and safe operating procedures.
• Obtains forklift and walk-behind stacker certification and first-aid/ CPR/ BBP certification.
• Trains team members as they are onboarded and coaches as needed.
• Issues refunds and resolves customer concerns.
• Reports security or theft concerns to management and Asset Protection.
• Complies with agency policies, procedures and safety standards.

Skills

Customer service

Leadership

Training and development

Cashier operations

POS system

Tools

POS system

Job description

Summary

Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center by performing the following duties personally or through supporting team members.

Essential Duties and Responsibilities

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Exceeds established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles through evaluation.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Issue refunds and resolves customer concerns.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager; see Supervisory Responsibilities below.
• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager (#485) in accordance with established guidelines.
• Performs other job-related duties as assigned.

Supervisory Responsibilities

Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies and procedures. Responsibilities include training team members, planning, assigning, and directing work; addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store Manager.