Retail Shift Leader - FT - Johns Island

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); South Carolina; On-site; USD 38,000 - 50,000; Full time

Job summary

Goodwill Industries of Lower South Carolina (Palmetto Goodwill) is seeking a dedicated retail operations team member to assist in managing daily store activities and donor processing. You will support the Store Manager and Assistant Manager, uphold I-CARE values, and deliver exceptional customer service in a busy retail center.

The role emphasizes teamwork, on-the-job training, donation intake, inventory organization, and cash handling as part of a larger store operations team.

Responsibilities

• Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center.
• Demonstrates commitment to organizational values (I-CARE).
• Provides amazing customer experiences to all internal and external customers.
• Sorts, prices, and stocks donations and merchandise according to established expectations.
• Operates the point-of-sale system and assists customers with transactions.

Job description

Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center by performing the following duties personally or through supporting team members.

Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)

• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Exceeds established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles through evaluation.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Issue refunds and resolves customer concerns.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager; see Supervisory Responsibilities below.
• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager in accordance with established guidelines.
• Performs other job-related duties as assigned.