Retail Shift Leader & Customer Experience Coach

The TJX Companies, Inc.; Grand Forks (ND); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Employee assistance program

Job summary

The TJX Companies, Inc. is seeking a Key Carrier at TJ Maxx in Grand Forks to support store operations and lead in the absence of management. The role requires open availability, including nights and weekends, and a focus on delivering exceptional customer experiences.

Responsibilities include coaching associates, ensuring policy adherence, coordinating coverage, and maintaining safe, efficient store operations while delivering strong results in a fast-paced retail environment.

Qualifications

• 1 year retail experience required.
• 6 months leadership experience preferred.
• Able to work a flexible schedule including nights and weekends.
• Proven problem solving skills.

Responsibilities

• Serve as Manager on Duty and coach Associates.
• Maintain store operations according to plan and priorities.
• Address customer service issues and provide coaching.
• Ensure opening/closing procedures are followed.
• Communicate priorities and provide progress updates to management.
• Support training needs and adhere to labor policies.

Skills

Customer service

Leadership

Communication

Multitasking

Problem solving

Teamwork

Job description

The TJX Companies, Inc. is seeking a Key Carrier at TJ Maxx in Grand Forks to support store operations and lead in the absence of management. The role requires open availability, including nights and weekends, and a focus on delivering exceptional customer experiences.

Responsibilities include coaching associates, ensuring policy adherence, coordinating coverage, and maintaining safe, efficient store operations while delivering strong results in a fast-paced retail environment.