Retail Operations Lead — Customer Experience & Coaching

Winners Merchants International, L.P.; Grand Forks (ND); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Job summary

TJ Maxx is hiring at our Grand Forks, ND location. This role supports day-to-day store operations, delivering a positive customer experience and coaching Associates while adhering to company policies and labor laws.

The position requires flexibility, teamwork, and strong communication. It offers opportunities for growth within a Fortune 100 company and a comprehensive benefits package.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Superior communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Flexible schedule

Team player

Adaptability

Problem solving

Coaching

Multitasking

Communication skills

Organizational skills

Retail leadership experience

Job description

TJ Maxx is hiring at our Grand Forks, ND location. This role supports day-to-day store operations, delivering a positive customer experience and coaching Associates while adhering to company policies and labor laws.

The position requires flexibility, teamwork, and strong communication. It offers opportunities for growth within a Fortune 100 company and a comprehensive benefits package.