Retail Shift Leader

EZPAWN Iowa, Inc.; Madison (WI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free Health Insurance

Monthly UNCAPPED Bonus Potential

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP is looking for a Retail Shift Leader (Key Holder) at our Madison store to lead daily operations and develop teammates in a fast-paced environment. This role emphasizes service excellence, growth potential, and a comprehensive benefits package.

Pay is $17.00–$19.00 per hour based on experience, with monthly uncapped bonus potential and a strong focus on customer service and team performance.

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver's license and auto insurance.
• Sales background a plus.
• Bilingual abilities are advantageous.

Responsibilities

• Processing loans and extensions.
• Coming to jointly satisfactory terms regarding items to be pawned.
• Performing opening and closing store procedures.
• Supervising and coaching store Team Members.

Skills

Supervisory experience

Sales experience

Customer service

Leadership

Bilingual (English/Spanish)

Education

High school diploma or GED

Job description

Address: 319 W. Beltline Hwy Madison, Wisconsin 53713

Pay

Pay range is based on experience from $17.00/hr to $19.00/hr

Job Summary

EZCORP is looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. EZCORP provides our full-time Retail Shift Leaders (Key Holder) with a comprehensive benefits package to help you achieve your optimal work/life balance.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Responsibilities

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver's license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

EEO/DEI Statement

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Company Information

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.