Retail Shift Leader

EZPAWN Illinois, Inc.; United States; On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential

Great Working Hours

401(k) with Company Match

Generous Paid Time Off Holiday Pay

Store Discount

Job summary

EZPAWN Illinois, Inc. is seeking a Retail Shift Leader (Key Holder) to lead customer service and drive sales in a bustling Harvey, Illinois store.

You will manage pawn transactions, coach teammates, and uphold friendly, professional standards while contributing to community relations and store performance. We offer competitive pay from $18.00 to $20.00 per hour, a strong benefits package, and clear development paths to advance within EZCORP as you build leadership and sales skills in a

Qualifications

• High school diploma or GED.
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Excellent communication and interpersonal skills.

Responsibilities

• Processing loans and extensions.
• Negotiating terms regarding pawned items.
• Opening and closing store procedures.
• Supervising and coaching store Team Members.

Skills

Leadership

Negotiation

Time management

Communication

Interpersonal skills

Bilingual (plus)

Education

High school diploma or GED

Job description

Address: 468 E. Sibley Blvd. Harvey, Illinois 60426

Pay range is based on experience from $18.00/hr to $20.00/hr

Are you tired of working fast food or retail jobs with no advancement opportunity? We want you to join us for a career – not a job. At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off Holiday Pay
• Store Discount
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Here’s what you can expect as a Retail Shift Leader (Key Holder): You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands‑on involvement. As a Retail Shift Leader (Key Holder), it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you!

Duties

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

• The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.
• You should also be highly organized and detail‑oriented, with excellent judgment as well as strong time‑management and prioritization skills.
• It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.
• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.