Retail Shift Lead

Pressed; El Segundo (CA); Hybrid; USD 22,000 - 32,000; Full time

Job summary

Pressed seeks a Shift Lead to guide our wellness-focused guests through engaging experiences, product sampling, and confident selling. You will mentor teammates and uphold Pressed standards while ensuring smooth daily store operations.

The role emphasizes guest-centric service, teamwork, and the ability to adapt in a fast-paced retail environment, with flexibility for nights, weekends, and holidays.

Qualifications

• Experience in food service, hospitality, or retail.
• Strong guest-first communication and interpersonal skills.
• Ability to lead by example and collaborate with team.

Responsibilities

• Deliver an exceptional, friendly guest experience and ensure warm goodbyes.
• Engage guests with product sampling and storytelling about ingredients and benefits.
• Drive sales by recommending products and enrolling members in loyalty programs.
• Model elevated service and teamwork to exceed sales goals.
• Open and close the store, and complete daily checklists like Zenput.

Skills

Guest Experience

Sales & Upselling

Team Leadership

Communication

Food & Beverage Service

Flexibility

Job description

Job Purpose

The Shift Lead is more than a team member—they are the guides on our guests’ wellness journeys. They lead by example, creating vibrant in-store experiences, driving results through confident selling, and fostering a community of warmth, care, and connection. Whether they're preparing a Freeze, sampling juices, or mentoring a new team member, you bring our mission to life with every shift.

Essential Functions

Guest Experience & Sales

• Deliver an exceptional, friendly guest experience (warm welcome, and gracious goodbyes).
• Engage guests with product sampling and passionate storytelling about our ingredients and benefits.
• Drive sales by actively recommending products and enrolling new members in our loyalty programs.
• Role model elevated service and teamwork to exceed sales goals.
• Follow Mystery Shop guidelines to ensure your store reaches 100%.

Team Support

• Support and guide fellow team members throughout the shift.
• Help onboard and train new team members by modeling Pressed standards.
• Model a safe, inclusive, and respectful environment for all.

Daily Store Operations

• Prepare, serve, and package products—including wellness bowls, Freeze, and juice orders.
• Fulfill in-store and third-party delivery orders.
• Maintain store cleanliness and organization, including storage areas and in-store restrooms.
• Cut fruit, clean equipment, and uphold food safety standards.
• Open and close the store as scheduled and complete daily checklists (Zenput, etc).

Inventory & Admin

• Assist with inventory organization and restocking.
• Share guest feedback and operational insights with the General Manager.
• Ensure compliance with all company policies and procedures.

Qualifications

• Passion for health, wellness, and creating exceptional guest experiences.
• Experience in food service, hospitality, or retail (preferred).
• Strong communication skills with a guest-first mindset.
• Team-oriented with the ability to lead by example.
• Ability to work in a fast-paced food and beverage, retail environment.
• Ability to stand, walk, bend, stoop, and reach throughout shift.
• Ability to lift and carry up to 50 lbs.
• Must be able to work flexible schedules including nights, weekends, and holidays.
• Must be legally authorized to work in the U.S. without restriction.