Retail Services Associate

Boar's Head Brand; Chicago (IL); On-site; USD 28,000 - 38,000; Full time

Job summary

Boar's Head Brand is seeking a Retail Service Associate in Chicago to support in-field Retail Service Programs and supervise consumer-facing activities on the route. You will work with staff to ensure compliance and brand excellence, while building relationships with store and deli teams to grow sales.

Responsibilities include training deli staff, promoting the Boar's Head portfolio, managing inventory, and updating merchandising materials to showcase full product lines.

Qualifications

• Knowledge of Boar's Head products, including flavor, nutrition, and complementary items.
• Willingness to engage customers and actively promote Boar's Head Brand.
• Willingness to operate a slicer (training provided).
• Willingness to maintain consistent close interaction with consumers.
• Ability to transport and set up a folding table and utensils.

Responsibilities

• Provide behind the counter training for deli staff with emphasis on customer service and product knowledge.
• Develop relationships with store and deli managers and deli staff.
• Manage individual store inventory to optimize sales and reduce shrink.
• Monitor store performance to ensure program compliance at store level.
• Promote Boar's Head products by educating consumers on flavor and nutrition.
• Maintain retail presentations, ensure displays are stocked, clean, and properly priced.
• Assist with development and setup of new accounts.
• Support route effectiveness and efficiency as assigned.

Skills

Product knowledge

Customer engagement

Slicer operation

Public interaction

Mobility/transport

Food safety

Energetic service

Travel to locations

Education

High school diploma

College degree preferred

Tools

Slicer

Job description

Job Description

The Retail Service Associate is responsible for assisting with the proper execution of all in-field Retail Service Programs along with the supervision of the Route's Consumer-Facing Activities. This role will help to ensure and maintain compliance related standards while working directly with staff members who support and execute those functions. The Retail Services Associate will work closely with the Local Purveyor on store validations, store openings, new account development and retail program excellence. This role will assist with the development of forward concept consumer facing programs, best in class service standards and retail performance excellence.

• Provide behind the counter training for deli associates, with specific focus on excellent customer service, product knowledge, product pairing, slicing techniques, etc.
• Develop and cultivate working relationships at store level, including the store and deli managers, as well as deli associates.
• Responsible for managing individual store's inventory to ensure potential for optimal sales output and mitigate shrink.
• Responsible for monitoring and managing individual store performance to ensure program compliance is met at store and retail level.
• Build awareness of the Boar's Head Brand premium product portfolio by engaging consumers through product sampling.
• Cultivate a selling culture within the deli, mentoring deli associates to remain passionate about providing exceptional customer service.
• Actively promote Boar's Head Brand products by educating consumers on flavor, nutrition information, quality and complementary products.
• Responsible for managing comparative sales at individual store level to ensure growth of the Brand.
• Update merchandising and marketing materials as necessary.
• Set service case to ensure full product line is displayed in an organized and appetizing manner.
• Maintain retail product presentations, ensuring displays are fully stocked, clean, and visually pleasing and that each item is properly priced
• Assist Local Purveyor with development and set up of new accounts.
• Other duties that support the route's effectiveness and efficiencies as assigned

Key Qualifications

• Knowledge of Boar's Head products, inclusive of flavor, nutritional information, and complimentary products (training provided).
• Willingness to engage customers and actively promote the Boar's Head Brand.
• Willingness to operate a slicer (training provided).
• Willingness to maintain consistent close interaction with consumers.
• Ability to transport and set-up a folding table, utensils, platters, etc.
• Must exhibit good food safety and sanitation practices at all times.
• Be energetic and possess a serving attitude.
• Must have own transportation and be willing to travel to different geographic locations.

Education and Experience

• High school diploma or equivalent, college degree preferred
• Three (3) to Five (5) years' related experience
• Experience with food preparation helpful
• Valid driver's license and clean driving record

About Us

Since 1905, Boar's Head Brand has been the name you can trust for quality products and service. Our vision is to nourish the human spirit through the love of food.

Our secret ingredient has always been our people. Each person brings a unique perspective, background, and experience to the table and this is what drives our culture of positivity, acceptance, and support. We are a company that believes we win when we work together and connect over a passion for the highest standards in food.