Retail Service Specialist – Shipments & Customer Support

DHL Express; Overland Park (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Hourly Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision programs

Tuition Reimbursement

Generous Paid Time Off

Employee Assistance Program

Job summary

A leading logistics provider in Overland Park seeks a Retail Service Agent to provide customer support at their popup facility. Responsibilities include assisting customers with shipments, managing location operations, and ensuring compliance with policies. The ideal candidate should have flexibility to work Saturdays, possess strong computer skills, and previous customer service experience. This role offers competitive hourly pay and other incentives. Join us and start your career at a respected company.

Qualifications

• 1-3 years of experience in a relevant service or support role.
• Intermediate service skills with responsibilities in the workplace.

Responsibilities

• Acknowledge customers and promptly address inquiries.
• Prepare labels and documentation for shipments.
• Assist customers with drop-off and pick-up.
• Support operational procedures for processing shipments.

Skills

Flexibility to work Saturdays

Customer service experience

Strong computer skills

Exceptional ability to multi-task

Ability to work independently

Education

HS diploma or GED

Job description

A leading logistics provider in Overland Park seeks a Retail Service Agent to provide customer support at their popup facility. Responsibilities include assisting customers with shipments, managing location operations, and ensuring compliance with policies. The ideal candidate should have flexibility to work Saturdays, possess strong computer skills, and previous customer service experience. This role offers competitive hourly pay and other incentives. Join us and start your career at a respected company.