Retail Service Specialist: Fulfillment & Support

ASSA ABLOY Group; Lawrence (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

401k plan with company contribution

Job summary

A leading global security company is seeking a Retail Service Representative in Lawrence, KS. The role involves supporting retail program transactions, providing excellent customer service, and managing orders. Ideal candidates should have strong communication skills and at least two years of customer service experience. Benefits include medical, dental, vision, paid time off, and a 401k plan. This position offers opportunities for career growth within an established organization.

Qualifications

• Minimum of two years customer service experience required.
• Ability to quickly learn product, policy, and procedural knowledge.
• Must be able to type at least 30 WPM.

Responsibilities

• Demonstrate proficiency with products and retail programs.
• Manage aged orders and ensure customer service excellence.
• Use Order Processing software for managing retail orders.

Skills

Excellent communication

Customer service experience

Strong written and verbal skills

Good math skills

Proficient with electronic communications

Education

High school diploma or equivalent

Tools

Microsoft Office

Oracle (or similar CRM)

Job description

A leading global security company is seeking a Retail Service Representative in Lawrence, KS. The role involves supporting retail program transactions, providing excellent customer service, and managing orders. Ideal candidates should have strong communication skills and at least two years of customer service experience. Benefits include medical, dental, vision, paid time off, and a 401k plan. This position offers opportunities for career growth within an established organization.