Retail Service Specialist

AAA Auto Club Enterprises; San Clemente (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

AAA Auto Club Enterprises in California's San Clemente branch seeks a customer-focused sales associate to welcome members, assess needs, and provide Legendary Service across AAA products.

You will handle DMV vehicle services and notary duties, help customers reach sales goals with incentives, and assist with travel planning, reservations, and passport photos.

Join a team-oriented environment focused on excellent customer service and teamwork.

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Must be able to obtain and maintain valid notary license as required

Responsibilities

• Greet all members and customers, determine their need and provide Legendary Service
• Provide DMV vehicle license, registration and notary services as required
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services
• Preparing and providing TripTik travel routings, marked road maps, tour books, and other travel-related materials
• Issue passport photos
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
• Make hotel and car rental reservations for members and provide travel destination information

Skills

Customer service

Retail sales

Teamwork

Notary license

Job description

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates' intent on providing excellent customer service and who understand the importance of teamwork.

Responsibilities

• Greet all members and customers, determine their need and provide Legendary Service
• Provide DMV vehicle license, registration and notary services as required
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services
• Preparing and providing TripTik® travel routings, marked road maps, tour books, and other travel-related materials
• Issue passport photos
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
• Make hotel and car rental reservations for members and provide travel destination information

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Must be able to obtain and maintain valid notary license as required