Retail Service Specialist

AAA; Montebello (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health coverage

401K plan

Pension

Tuition assistance

Floating holidays

PTO

Parental leave

Wellness programs

Employee discounts

Job summary

AAA is seeking a Retail Service Specialist to deliver legendary service in our branch network. You will greet members, assess needs, and cross-sell and upsell products while supporting travel planning and notary services as required.

Responsibilities include handling payments, issuing passport photos, and helping members with DMV transactions, hotel and car reservations, and TripTik travel routes. A high level of customer service and sales drive is essential.

Qualifications

• Retail sales or customer service experience required.
• Ability to exceed sales or service quality goals.
• Notary license required or must be obtained.
• Proficient in Microsoft Office basics.
• Availability Monday–Friday; Saturdays as per branch.
• Willingness to travel locally.
• High school diploma or GED required.
• Notary Public certification within 1 year if notary services are offered.

Responsibilities

• Greet members and customers, determine needs and provide Legendary Service.
• Provide DMV vehicle license, registration and notary services as required.
• Reach sales and service goals for multiple AAA products and services, with incentives.
• Prepare and provide TripTik travel routes, marked road maps, tour books, and other travel materials.
• Issue passport photos.
• Accept payments, provide change and receipts, balance cash drawer.
• Make hotel and car rental reservations and provide travel destination information.

Skills

Retail sales experience

Sales target achievement

Availability Mon-Fri and Sat

Local travel ability

Education

High school diploma or GED

Notary Public certification within 1 year

Tools

Microsoft Office

Job description

Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates’ intent on providing excellent customer service and who understand the importance of teamwork.

Responsibilities

• Greeting all members and customers, determine their need and provide Legendary Service
• Provide DMV vehicle license, registration and notary services as required
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services
• Preparing and providing TripTik® travel routes, marked road maps, tour books, and other travel-related materials
• Issue passport photos
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
• Make hotel and car rental reservations for members and provide travel destination information Qualifications

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Must be able to obtain and maintain valid notary license as required
• Experience with Microsoft Office basics
• Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements.
• Ability to travel locally when necessary
• A high school diploma or GED
• For offices that offer notary services, Notary Public must be obtained within 1 Year.

The starting pay range for this position is $22.00-$23.00 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
• travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).