Retail Service Specialist

3M HEALTHCARE; Royersford (Montgomery County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA is seeking a Retail Service Specialist to greet members, assess needs and provide Legendary Service in our local branch. You will handle DMV services, notary duties, travel bookings and passport photos while managing daily transactions.

You will also work toward sales goals, balance cash, and assist with travel information for members. This role requires availability Mon-Fri, some Saturdays, and local travel as needed.

Qualifications

• Experience in retail sales or customer service.
• Proven ability to exceed sales or service quality goals.
• Must be able to obtain and maintain a notary license within 1 year.
• Basic proficiency with Microsoft Office.
• Available Monday–Friday during office hours; Saturdays per branch.
• Willingness to travel locally.
• High school diploma or GED.

Responsibilities

• Greet members and customers, determine needs and provide Legendary Service.
• Provide DMV vehicle license, registration and notary services as required.
• Reach sales and service goals and earn incentives for multiple AAA products and services.
• Prepare and provide TripTik travel routings, marked road maps and travel materials.
• Issue passport photos and handle customer payments with receipts and cash drawer reconciliation.
• Make hotel and car rental reservations and offer travel destination information.

Skills

Retail sales experience

Customer service excellence

Travel locally

Education

High school diploma or GED

Notary license (within 1 year)

Tools

Microsoft Office

Job description

Retail Service Specialist

Responsibilities

• Greet all members and customers, determine their need and provide Legendary Service
• Provide DMV vehicle license, registration and notary services as required
• Reach sales and service goals (and earn incentives) for multiple AAA products and services
• Prepare and provide TripTik travel routings, marked road maps, tour books and other travel‑related materials
• Issue passport photos
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
• Make hotel and car rental reservations for members and provide travel destination information

Qualifications

• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Must be able to obtain and maintain a valid notary license as required (for offices that offer notary services, must be obtained within 1 year)
• Experience with Microsoft Office basics
• Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements
• Ability to travel locally when necessary
• A high school diploma or GED

Benefits

• Health coverage for medical, dental and vision
• 401(k) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify