Retail Service Specialist

AAA Auto Club Enterprises; Louisville (KY); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage: medical, dental, and视

401(k) with company match

Tuition assistance

Floating holidays and PTO for charity

Paid parental leave

Wellness programs

Employee discounts

Descrizione del lavoro

AAA Auto Club Enterprises in Louisville, KY seeks a customer service professional to greet members by phone and in person, determine service needs, and guide them to the correct area. The role may include notary and DMV-related transactions and strong administrative support to leadership.

The ideal candidate has a GED, solid computer skills, and the ability to coach others while handling multiple tasks. Notary licensing is required or pursued as applicable.

Competenze

• High School GED required.
• Solid computer literacy and data input skills.
• Ability to effectively coach and mentor others.
• Ability to work quickly and handle multiple tasks or assignments on a daily basis.
• As required, obtain and maintain valid notary license.
• Notary Public - National Notary Association within 1 year preferred.

Mansioni

• Greet members by phone and in person; determine the nature of service required.
• Provide requested services or direct to appropriate area; may assist with notary/DMV transactions.
• Resolve problems and assist with administrative functions in absence of manager.
• Provide high level of customer service per Club's QA Standards.
• In DMV states, provide registration services and maintain knowledge of DMV regulations.
• Prepare TripTiks, maps, and travel-related materials.
• Assist with hotel and/or car reservations; promote and sell AAA memberships.
• Process membership and insurance payments; discuss renewals and upgrades.
• Issue passport photos and IDPs; handle Travel Money transactions.
• Balance cash drawer and assist with daily, weekly, monthly reports.
• Mentor junior employees and assist with scheduling.

Conoscenze

GED or equivalent

Computer literacy

Coaching & mentoring

Multitasking

Notary license maintenance

Notary Public (NNA) preferred

Formazione

High School Diploma or GED

Descrizione del lavoro

Job Summary Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV license transactions and services. Resolves problems and assists with administrative functions in absence of manager. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Summary Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV license transactions and services. Resolves problems and assists with administrative functions in absence of manager. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

• In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks®; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits. Assists with daily, weekly and monthly reports.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.
• Mentors and trains junior employees; assists with timekeeping and scheduling branch employees.

Qualifications

• High School GED Required
• Solid computer literacy and data input skills
• Ability to effectively coach and mentor others
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• As required, obtains and maintains valid notary license.
• Notary Public - National Notary Association within 1 Year Preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify