Branch Specialist 5 EC

AAA Auto Club Enterprises; Pittsburgh (Allegheny County); Presencial; USD 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

401(K) matching

Tuition assistance

Floating holidays and PTO for programs

Paid parental leave

Wellness programs

Employee discounts

Descripción de la vacante

AAA Auto Club Enterprises is seeking a Branch Specialist who greets members, assists with DMV-related services, notary duties, and travel-related transactions. You will help with memberships, insurance payments, and basic administrative tasks, while providing high-quality service per Club standards.

The role includes mentoring junior staff, handling notary and DMV duties where applicable, and supporting branch operations with accurate cash handling and reporting.

Formación

• High School GED required.
• 4-6 years Branch Specialist 3 and/or 4 or related experience required.
• Solid computer literacy and data input skills.
• Ability to effectively coach and mentor others.
• Proficiency in State DMV licensing system.
• Ability to work quickly and handle multiple tasks daily.
• As required, obtain and maintain valid notary license.
• Notary Public - National Notary Association within 1 year preferred.

Responsabilidades

• Greet members and determine the nature of service required; provide or direct to appropriate area.
• Provide DMV registration services where available; follow state regulations and club procedures.
• Prepare TripTiks, maps, and travel materials; assist with hotel and car reservations.
• Promote and sell AAA memberships; process membership and insurance payments.
• Issue passport photos and IDP’s; process Travel Money transactions; sell merchandise and tickets.
• Balance cash drawer; prepare daily deposits; assist with daily/weekly/monthly reports.
• Provide notary services per National Notary Association and Club procedures.
• Mentor junior staff; assist with scheduling and performance feedback.

Conocimientos

Computer literacy

Data input

Coaching & mentoring

DMV licensing system

Multitasking

Notary license awareness

Notary knowledge

Educación

High School GED

Descripción del empleo

Job Summary

Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV license transactions and services. Resolves problems and assists with administrative functions in absence of manager. Provides high level of customer service according to Club's Quality Assurance Standards.

Job Duties

• In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks®; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits. Responsible for ensuring completion of daily, weekly and monthly reports.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.
• Mentors and ensures training of junior employees; assists with timekeeping and scheduling branch employees. Provides manager with performance feedback to assist in preparation of performance reviews and assessment of training needs.

Qualifications

• High School GED Required
• 4-6 years Branch Specialist 3 and/or 4 or related experience Required
• Solid computer literacy and data input skills
• Ability to effectively coach and mentor others
• Proficiency in State DMV licensing system
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• As required, obtains and maintains valid notary license.
• Notary Public - National Notary Association within 1 Year Preferred

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify