Retail Service Representative II

Andersen Corporation; Washington (District of Columbia); On-site; USD 30,169 - 43,669; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

Flexible Spending Accounts

Paid Time Off

Career Growth Planning

Job summary

Andersen Corporation is looking for a Retail Service Representative in Washington, D.C. This role will focus on providing exceptional service to delivery partners and customers. Key responsibilities include responding to inquiries, processing orders accurately, scheduling appointments, and improving service quality. Candidates should have a high school diploma and 2-4 years of relevant experience, particularly in customer service and order processing. The position offers a competitive pay range of $21.90 - $31.70 and a variety of employee benefits.

Qualifications

• 2-4 years of work experience including order processing.
• Strong phone etiquette and verbal skills.
• Intermediate writing skills required.

Responsibilities

• Respond to homeowner/delivery partner requests/inquiries.
• Process complex orders with 100% accuracy.
• Schedule appointments with homeowners.

Skills

Customer service

Order processing

Communication skills

Time management

Problem resolution

Education

High school diploma or equivalent

Job description

Summary

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen, and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description

Renewal by Andersen is looking for a Retail Service Representative to join our Capital region team! The Retail Service Representative will focus on providing customer service for delivery partners and customers.

Responsibilities

• Respond to homeowner/delivery partner requests/inquiries.
• Process complex orders/requests with 100% accuracy from intake to filing.
• Ensure customer management system is updated appropriately.
• Clarify, diagnose, and resolve customer order issues.
• Schedule appointments with homeowners.
• Create packets or other materials as required for sales fulfillment process.
• Prepare customer correspondence.
• Identify and implement ways to improve overall level of service.
• Communicate order fulfillment process information to internal delivery partners and provide customer/delivery partner feedback.
• Administer programs, e.g., customer referral program.
• Train others in office and customer service processes as needed.
• Create purchase orders, process payments or process receipts as needed.

Qualifications

• High school diploma or equivalent plus 2-4 years of work experience including order processing.
• Demonstrated word processing, spreadsheet and general computer skills.
• Strong phone etiquette and verbal skills to facilitate problem resolution.
• Intermediate writing skills.
• Able to determine customer needs and assist in resolving issues for assigned area.
• Knowledge of products/services.
• Persuasiveness.
• Time management.
• Results orientation.

Pay Range

$21.90 - $31.70

Culture & Benefits

At Andersen, we believe our people are at the heart of everything we do. We provide a comprehensive Total Rewards Package that includes:

• 401(k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities
• For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

Profit Sharing

In 2026 Andersen has set a profit‑sharing target of $3,600 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.