Retail Service Representative

Andersen Corporation; Chicago (IL); On-site; USD 27,552 - 39,950; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs/HSA/HRA

Life Insurance

Paid Time Off & Paid Holidays

Paid Maternity Leave & Paid Parental"

Career Growth Planning

Job summary

Andersen Corporation in Chicago seeks a Retail Service Representative to provide exceptional customer service for delivery partners and customers.

The role focuses on accurate order processing, maintaining CRM data, and resolving issues while supporting sales fulfillment and office processes. Join a team committed to service excellence in a bustling environment.

Qualifications

• High school diploma or equivalent with 1–3 years of order processing experience.
• Demonstrated word processing, spreadsheet and general computer skills.
• Strong phone etiquette and verbal skills to facilitate problem resolution.
• Intermediate writing skills.
• Able to determine customer needs and assist in resolving issues for assigned area.
• Knowledge of products/services and persuasiveness.

Responsibilities

• Process complex orders/requests with high accuracy from intake to filing.
• Keep customer management system up-to-date.
• Clarify, diagnose and resolve customer order issues.
• Create packets or materials for sales fulfillment.
• Prepare customer correspondence.
• Identify and implement ways to improve service levels.
• Communicate order fulfillment information to internal delivery partners and collect feedback.
• May train others in office and customer service processes.
• May create purchase orders, process payments or receipts.

Skills

Customer service

Order processing

Phone etiquette

Verbal skills

Writing skills

Product knowledge

Time management

Results orientation

Persuasiveness

Education

High school diploma or equivalent

Job description

Job Description

Renewal by Andersen is looking for a Retail Service Representative to join our Chicago team! The Retail Service Representative will focus on providing customer service for delivery partners and customers.

Responsibilities

• Processes complex orders/requests, with 100% accuracy from intake to filing.
• Ensures customer management system is updated appropriately.
• Clarifies, diagnoses, and resolves customer order issues.
• Creates packets or other materials as required for sales fulfillment process.
• Prepares customer correspondence.
• Identifies and implements ways to improve overall level of service.
• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
• Administers programs, e.g. customer referral program.
• May train others in office and customer service processes.
• May create purchase orders, process payments or process receipts.

Qualifications

• High school diploma or equivalent plus 1-3 years’ work experience to include order processing work
• Demonstrated word processing, spreadsheet and general computer skills
• Strong phone etiquette & verbal skills to facilitate problem resolution
• Intermediate writing skills
• Able to determine customer needs and assist in resolving issues for assigned area.
• Knowledge of products/services
• Persuasiveness
• Time management
• Results orientation

Pay Range

$19.85 - $28.75

Culture & Benefits

At Andersen, we believe our people are at the heart of everything we do. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401(k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

Profit Sharing

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEO Employer

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.