Ordering Retail Service Representative I

Andersen Corporation; Pittsburgh (Allegheny County); Hybrid; USD 24,796 - 35,817; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical Coverage

Dental Coverage

Vision Coverage

PTO & Holidays

Parental Leave

Career Growth

Job summary

Andersen Corporation in Pittsburgh is seeking an Ordering Retail Service Representative to support branch logistics and administrative functions. You will order units per project specs, maintain homeowner files, process HOA requests, and collaborate with sales reps and project managers to resolve holds and questions.

The role emphasizes accuracy, timely communication, and organization, with a transition to a hybrid schedule (2 days remote, 3 days in the office).

Qualifications

• High School diploma or equivalent.
• Solid and accurate data entry skills.
• Strong communication and time management skills.
• Competency in Microsoft Office software.
• High attention to detail and organization abilities.
• Excellent interpersonal skills and the ability to manage simultaneous tasks.

Responsibilities

• Ordering units based on specs provided by an Install Project Manager.
• Maintain homeowners’ job files.
• Processing HOA requests.
• Communicate with sales reps and install project managers to get orders off hold when questions arise.
• Review and validate contracts, addendums, and supporting documentation.
• Support operational and administrative functions in a fast-paced environment.

Job description

Andersen Corporation Summary

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Andersen Corporation Summary

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description

Renewal by Andersen has an exciting opportunity for an Ordering Retail Service Representative to join our team in Pittsburgh!

The Ordering RSR role helps support the logistics and administrative functions of the branch. A good fit for this role is an individual that has a high level of attention to detail, has excellent time management skills, is organized, and can deliver deadlines with short turnaround time. This person is expected to be an individual contributor but also can collaborate with other team members as needed.

Primary Responsibilities

• Ordering units based on specs provided by an Install Project Manager.
• Maintain homeowners’ job files
• Processing HOA requests
• Communicate with sales reps and install project managers to get orders off hold when questions arise.
• Review and validate contracts, addendums, and supporting documentation.
• Support operational and administrative functions in a fast-paced environment.

Work Schedule Goal

After completing training, the position will transition to a hybrid schedule:

• 2 days remote (work from home)
• 3 days in the office (Murrysville)

Qualifications And Skills

• High School diploma or equivalent.
• Solid and accurate data entry skills
• Strong communication and time management skills
• Competency in Microsoft Office software
• High attention to detail and organization abilities
• Excellent interpersonal skills and the ability to manage simultaneous tasks

Pay Range

$18.05 - $26.15

Culture And Benefits

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities
• For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.