Retail Service Merchandiser

Mosaic; Fall River (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Mosaic is seeking individuals for retail project work in Fall River, Massachusetts. Responsibilities include maintaining store shelf standards, following project plans, and collaborating with store personnel.

The ideal candidate should have customer service experience and strong communication skills. Comfort in utilizing technology and the ability to work in cold environments is a must.

Qualifications

• At least 1 year of Customer Service experience preferred.
• Strong demonstration of quality commitment and detail-oriented work.
• Must have access to the internet and work effectively in web-based applications.

Responsibilities

• Read and follow a plan-o-gram to complete project work.
• Maintain store shelf standards including product rotation.
• Report and discuss observations with the manager.

Skills

Customer Service experience

Communication Skills

Detail Oriented

Technology Utilization

Tools

Smartphones

Handheld devices

Computer

Job description

Job Description

Read and follow a plan‑o‑gram to effectively complete project work. Have a working knowledge of merchandising and retail terminology.

Perform duties such as maintaining store shelf standards and inventory, including rotation of products, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan‑o‑gram integrity, and processing packouts, restocks and reorders as necessary.

Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned project work.

Partner with store personnel and co‑workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.

Report and discuss observations and issues with IMPACT Senior Area Manager/IMPACT Area Manager.

Effectively and accurately work with web‑based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities.

Effectively and accurately prepare, process, submit, and manage documentation related to assigned project work.

Perform job safely by demonstrating full awareness of his/her surroundings. Utilize proper safety techniques and equipment use when necessary. Be proactive in alerting management to any unsafe act or condition to prevent injuries.

Perform other duties as assigned.

Understand and follow all Acosta policies and standard operating procedures.

Qualifications

At least 1 year of Customer Service experience preferred. Prior sales agent, retail, and reset responsibility experience preferred.

Strong demonstration of the following core competencies: Quality Commitment—Maintain quality standards that meet and/or exceed expectations; Detail Oriented—Ensure work accuracy; Customer Service—Provide a level of service to customer concerns; Communication Skills—Ability to communicate effectively.

Must be comfortable utilizing technology (i.e., smartphones and handheld devices). Must be able to lift and carry individual cases of product, shelving, or displays of up to 60 pounds.

Must be willing and able to work in cold environmental conditions (i.e., refrigerated and freezer sections of retail stores) for limited periods of time.

Must be able to operate or learn how to operate a computer, calculator, fax machine, telephone, paper cutter, copier, hammer, screwdriver, drill, case cutter, hand truck, and pallet jack. Must be able to climb and stand on a step stool or ladder.

Must possess strong interpersonal, organizational, decision‑making and leadership skills. Must be able to read and communicate effectively with others.

Must have access to the internet on a daily basis. Must be able to work effectively in web‑based applications, email applications, and word‑processing applications.

Must have a valid driver’s license and be able to drive in a car for extended periods of time. This position requires that you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position.