Retail Service Merchandiser

Mosaic; Waterbury (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A retail service company in Waterbury, Connecticut is seeking a customer service representative to enhance shopper engagement and maintain merchandising excellence. You will be responsible for following plan-o-grams, managing inventory, and ensuring quality standards. Ideal candidates will have at least 1 year of customer service experience and a strong command of technology to manage work assignments effectively. The role requires physical capabilities such as lifting and carrying, as well as working in cold environments.

Qualifications

• At least 1 year of customer service experience preferred.
• Comfortable utilizing technology like smartphones and handheld devices.
• Must possess strong interpersonal and leadership skills.

Responsibilities

• Read and follow plan-o-grams to complete project work.
• Maintain store shelf standards and manage inventory.
• Work effectively with web applications for documentation and scheduling.

Skills

Customer Service

Communication Skills

Detail Oriented

Interpersonal Skills

Organizational Skills

Tools

Smartphones

Handheld Devices

Computer

Calculator

Pallet Jack

Job description

Providing value-add to both the shopper and the retailer through exceptional customer engagement. Our product experts interact with consumers, influencing their purchase decisions.

Associate Training

We educate and re-enforce your brand message with retail associates. From content development through to delivery of training programs, we provide solutions tailored to your needs.

Consumer Promotions

Our compelling integrated promotions separate us from the pack. Rooted in strategy and insight, we design programs that integrate with live environments, in and out of store and online.

Retail Events

Our programs create excitement and connection at store level. We create memorable experiences for consumers that impact sales

Job Description

Read and follow a plan-o-gram to effectively complete project work. Have a working knowledge of merchandising and retail terminology.

Perform duties such as maintaining store shelf standards and inventory, including rotation of products, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing packouts, restocks and reorders as necessary.

Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned project work.

Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.

Report and discuss observations and issues with IMPACT Senior Area Manager/IMPACT Area Manager.

Effectively and accurately work with web based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities.

Effectively and accurately prepare, process, submit, and manage documentation related to assigned project work.

Perform job safely by demonstrating full awareness of his/her surroundings. Utilize proper safety techniques and equipment use when necessary. Be proactive in alerting management to any unsafe act or condition to prevent injuries.

Perform other duties as assigned.

Understand and follow all Acosta policies and standard operating procedures

Qualifications

At least 1 year of Customer Service experience preferred. Prior sales agent, retail and reset responsibility experience preferred

Strong demonstration of the following core competencies: Quality Commitment-Maintain quality standards that meet and/or exceed expectations Detail Oriented- Ensure work accuracy Customer Service-Provide a level of service to customer concerns Communication Skills-Ability to communicate effectively

Must be comfortable utilizing Technology (i.e. smartphones and handheld devices)

Must be able to lift and carry individual cases of product, shelving, or displays of up to 60 pounds

Must be willing and able to work in cold environmental conditions (i.e. refrigerated and freezer sections of retail stores) for limited periods of time

Must be able to operate or learn how to operate a computer, calculator, fax machine, telephone, paper cutter, copier, hammer, screwdriver, drill, case cutter, hand truck, and pallet jack. Must be able to climb and stand on a step stool or ladder

Must possess strong interpersonal, organizational, decision making and leadership skills. Must be able to read and communicate effectively with others

Must have access to the internet on a daily basis. Must be able to work effectively in web based applications, email applications, and word processing applications

Must have a valid driver’s license and be able to drive in a car for extended periods of time

This position requires that you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position.

Additional Information

For more information about this position please contact me directly.