Retail Service Manager - Nights & Weekends

hyvee; Plattsmouth (NE); On-site; USD 30,000 - 39,000; Full time

Job summary

Hy-Vee seeks a Service Manager to supervise store operations, coordinating departments and ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance.

This role suits an experienced retail leader who thrives in a fast-paced environment, enjoys developing people, and delivering results. Night and weekend shifts are required to support customers and the team.

Qualifications

• Practical problem-solving abilities across varied situations.
• Strong arithmetic and numerical accuracy for daily tasks.
• Clear, effective communication with customers and team members.
• Ability to lead a team and foster a collaborative store culture.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Lead by example to maintain positive employee relations and teamwork.
• Plan and adjust work schedules, assign duties, and follow up to ensure timely completion.
• Supervise store activities across departments in the absence of the Department Manager.
• Address customer issues promptly and professionally to ensure satisfaction.
• Train staff on store policies and procedures and provide ongoing education.
• Evaluate employee performance and consider promotions or transfers.
• Enforce safety procedures to maintain a safe work environment and document incidents.

Skills

Problem solving

Communication

Team leadership

Customer focus

Education

High school diploma or equivalent

2+ years related experience

Job description

Hy-Vee seeks a Service Manager to supervise store operations, coordinating departments and ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance.

This role suits an experienced retail leader who thrives in a fast-paced environment, enjoys developing people, and delivering results. Night and weekend shifts are required to support customers and the team.