Retail Service Manager - Nights & Weekends

Hy-Vee; Council Bluffs (IA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Hy-Vee in Council Bluffs, IA, seeks a Service Manager to keep the store running smoothly by supervising staff, coordinating activities, and delivering prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed in a fast-paced retail environment.

Ideal candidates have a high school diploma and 2+ years of related experience, with strong people skills and a track record of developing teams and

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and ensuring a great visit.
• Lead by example to maintain positive employee relations and teamwork.
• Plan, prepare, and adjust work schedules; assign duties and follow up for timely completion.
• Supervise and coordinate activities across store areas in the Department Manager's absence.
• Address customer issues promptly and professionally to ensure satisfaction.
• Train workers on store policies and procedures and provide ongoing education.
• Evaluate employee performance and consider promotions, transfers, or dismissals.
• Enforce safety procedures to maintain a safe, healthy work environment.

Skills

Problem solving

Arithmetic skills

People communication

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee in Council Bluffs, IA, seeks a Service Manager to keep the store running smoothly by supervising staff, coordinating activities, and delivering prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed in a fast-paced retail environment.

Ideal candidates have a high school diploma and 2+ years of related experience, with strong people skills and a track record of developing teams and