Retail Service Manager | Nights & Weekends

Hy-Vee Inc; Jacksonville (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

Hy-Vee Inc in Jacksonville is seeking a Service Manager to supervise store operations, lead staff, and ensure friendly customer service across departments.

You will plan schedules, handle issues, coach employees, and maintain compliance while delivering results in a fast-paced retail environment. Night and weekend shifts are required; the role offers hourly pay and opportunities to develop people and improve store performance.

Qualifications

• Customer service experience preferred.
• Ability to lead a diverse team in a fast-paced retail setting.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers, provide prompt and friendly service.
• Lead by example to foster teamwork and accountability.
• Plan and adjust work schedules; assign duties and follow up.
• Supervise store activities during the Department Manager's absence.
• Address customer issues promptly and professionally.
• Train staff on store policies and procedures.
• Evaluate performance and support staff development.
• Enforce safety procedures and incident reporting.
• Coordinate merchandise orders, deliveries, and displays.
• Maintain payroll data and store compliance.

Skills

Customer service

Team leadership

Schedule planning

Problem solving

Education

High school diploma

Job description

Hy-Vee Inc in Jacksonville is seeking a Service Manager to supervise store operations, lead staff, and ensure friendly customer service across departments.

You will plan schedules, handle issues, coach employees, and maintain compliance while delivering results in a fast-paced retail environment. Night and weekend shifts are required; the role offers hourly pay and opportunities to develop people and improve store performance.